General Statement of Duties

Closing Date: This position closes on Monday, July 15, 2024.

Performs assigned duties proficiently for the Outreach Services Division of the County of Henrico Public Library ; does related work as required.

Essential Duties

Henrico County Public Library seeks a Public Service Specialist I in Outreach to support customer serviced by our Outreach Services Division.

This position will represent the libraries at Outreach Events, to include providing services and programming to senior facilities, daycare centers and other locations around the County. Primary assigned duties include responding accurately to patrons' needs and inquiries; and developing, scheduling and facilitating programming for assigned service areas. Demonstrates sound working knowledge of the principles and practices of library science; sound working knowledge of the programming, resources and best practices for one assigned services area; and sound working knowledge of Library policies and procedures. Primary assigned duties will include multiple public service areas. Work is performed as assigned at locations Countywide with minimal direction from the supervisor and senior staff.

Essential Duties for the Public Services Specialist I in Outreach are:

• Proficiently performs the duties assigned across multiple service areas (children, teens/digital media, or adults) including but not limited to responding to patrons' questions and needs, accurately entering and tracking patrons' questions in library database;
• Provides support to Librarian for programs and activities in multiple service areas; maintains current working knowledge of industry best practices, methods, techniques, equipment, etc.;
• May facilitate "canned" programs and activities and assists with the planning or development of programs and activities as assigned;
• May develop programs and activities under general supervision as assigned; provides basic patron assistance with providing accurate information related to material availability and may place holds for patrons as needed;
• Accurately provides information in response to patrons' needs and inquiries and accurately enters and tracks patrons' questions in library database as required;
• Assists with special projects as assigned; effectively collaborates with and assists Librarians and colleagues as assigned;
• Assists with training Library Associates or volunteers; attends all scheduled meetings and required training and maintains all required certifications; performs other duties as assigned.
• Must demonstrate proficiently in circulation duties as assigned to include charge, discharge, shelve, process holds, collect fines, register patrons, sort bin materials, answer phones, reconcile patron accounts and other duties as assigned to facilitate material flow in assigned library;
• Performs other duties as assigned such as processing periodicals, preparing deposits, reconciling and assisting patrons with barred accounts, troubleshooting sortation equipment, etc.;
• Maintains accurate, reconciled patron records; provides basic troubleshooting and replacement of RFID tags as needed; assists customers at library service points;
• Accurately shelves and processes materials.
• Must have the ability to accurately and systematically record data and provide detailed records as assigned;
• Physical condition that permits the activities necessary in and inherent to the activities of assigned duties which may include lifting, bending, stooping, pushing, reaching and carrying heavy materials and loaded carts and bins;
• Personal accountability including teamwork and establishing and maintaining positive relationships with the public and colleagues;
• Ability to work independently with minimal direction; excellent customer service and interpersonal skills with the demonstrated ability to interact patiently, respectfully and with tact and courtesy with all patron populations presenting with varying skills levels and needs in order to appropriately address patrons' requests and inquiries.
• Must be able to positively and appropriately represent the County and Library with the public.
• May require the ability to work at various locations within the County.
• Requires ability to work a flexible schedule as needed.

Minimum Qualifications

High School diploma/GED, with relevant college coursework or degree preferred and one (1) year of relevant customer service experience; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Additional Information

A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

May require a valid driver's license to perform assigned duties at various locations.

This position is apart of a Career Development Series and does allow for advancement opportunities within the position. This position is 40 hours per week. Night and weekend work is required including Sunday hours on rotation.

This posting may also be used to fill additional Public Service Specialist I positions in various service areas throughout the library system.

Bilingual candidates are preferred but not required.

The expected hiring range will be at the lower end of the listed pay scale.

How To Apply

Closing Date: This position closes on Monday, July 15, 2024.

You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal through https://henrico.us/services/jobs or click on the Jobs link in the upper right hand corner of our main County page at https://henrico.us .

Minimum Salary 41517

Maximum Salary 76373

Currency USD

Main Organization General Government

General Government

Employment Status Permanent Fulltime

Permanent Full-time

Amount of Travel

Work At Home