Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.

Why Join US
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Team Introduction:
Our team is responsible for developing cutting-edge NLP/ML algorithms and strategies to improve user consumption experience, inspire merchants' service quality and revenue, and build a fair and flourishing ecosystem on our E-commerce Platform. More specifically, our team is responsible for the algorithms of Intelligent Customer Service under TikTok's global e-commerce business.

We are looking for talented individuals to join our team in 2024. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

Successful candidates must be able to commit to one of the following start dates below:
1. January 15, 2024
2. February 5, 2024
3. March 4, 2024
4. May 20, 2024
5. June 10, 2024
6. July 15, 2024
7. August 12, 2024
We will prioritize candidates who are able to commit to these start dates. Please state your availability and graduation date clearly in your resume.

Applications will be reviewed on a rolling basis. We encourage you to apply early.

Candidates can apply for a maximum of TWO positions and will be considered for jobs in the order you applied for. The application limit is applicable to TikTok and its affiliates globally.

What you will do:
- Building next-generation AI customer services using LLMs within the TikTok e-commerce ecosystem to better serve our customers.
- Collaborate with product managers, data scientists, and the product strategy & operation team to define product strategies and features.

Responsibilities:
1. Applying LLMs for a variety of multilingual and multimodal scenarios of e-commerce business.
2. Establishing a generative-based AI chatbot that is capable of resolving post-sale issues and achieving pre-sale interactive consultations.
3. Text generation, including product titles and descriptions, dialogue summary, auto-replying of emails and tickets, etc.
4. Machine translation, including optimizing translation quality in dozens of scenarios and language pairs in the e-commerce scenarios, as well as the research of related cutting-edge technologies.

Qualifications

- Master's or PhD degree in Computer Science or related fields.
- Graduate with a background in Software Development, Computer Science, Computer Engineering, or a related technical discipline
- Experience with software development in at least one of the following programming languages: C++, Python, Go, Java
- Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred.

Preferred Qualifications:
- Experience in NLP and LLM technologies.
- Proficient in using at least one mainstream deep learning framework such as TensorFlow/PyTorch, understanding distributed training, distillation acceleration, and other implementation methods.
- Aware of certain processing methods and optimization experience on domain adaptation, small sample construction, text mining, unsupervised/semi-supervised, and other similar issues.
- Familiar with commonly used machine learning and deep learning algorithms, understand basic network model structure (DNN/LSTM/CNN, etc.) and text representation methods (LDA/Word2Vec/ELMo/GPT/BERT, etc.), have practical experience in deep learning training and reasoning model tuning.
- Experience in large-scale text data processing or cleaning (Such as using Hadoop/Spark/Hive/Flink).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at dataecommerce.accommodations@tiktok.com.