Summary

LOCATION: This position is located in the SSA, Office of Hearings Operations (OHO); Regional Office (RO); 61 Forsyth Street SW, Suite 20T10, Atlanta, GA 30303.

TOUR OF DUTY: Full-Time, Flextime and alternative work schedules may be available. NOTE: Part-Time employees are eligible to apply but may not be converted to full-time by way of this announcement.

TYPE OF POSITION: Permanent.

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

AREA OF CONSIDERATION: The Area of Consideration is reduced to current permanent SSA employees under the Deputy Commissioner for Hearing Operations in the Atlanta region.

Duties

The position description number(s) for this position is 02F0320. Summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search

At the full performance level, the Hearings Operations Management Analyst plans and conducts ongoing special studies in support of the Office of the Chief Administrative Law Judge (OCALJ) and the Office of Hearings Operations (OHO) in carrying out responsibilities for line supervision, effective administration and direction of OHO in the region and for responsiveness to public needs. Analyzes and evaluates the structure of the regional organization of OHO including functional responsibilities, policies, procedures, and workforce management and recommends changes. Participates in region, HO, HC, and/or AC reviews to evaluate workload management, case flow, and case processing procedures. Analyzes management and operations reports; identifies trends and specific problems; tracks issues of concern; assesses overall work performance and quality of service in individual field offices and other areas of the region; develops and recommends ways to solve problems or improve performance.

Requirements

Conditions of Employment

• All application materials must be received by the closing date.
• Applicants must be in good standing.
• Applicants must have a fully successful rating of record.
• Official Personnel Folders will not be reviewed.
• Requests for copies of application documents will not be accepted.
• All application forms submitted become the property of SSA Human Resources.
• You must indicate on the SSA-45 if you are in/or have held a temporary promotion/detail.

Qualifications

Applicants must have 52 weeks of specialized experience at the below mentioned grade levels, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

GS-12: 52 weeks of specialized experience at least equivalent to the GS-11 level. Examples of specialized experience include conducting studies or projects that incorporate management practices, theories, and methodologies to develop new operating methods and resolve problems; interpreting statistical data to prepare an analysis of findings and make recommendations for areas of improvement; writing technical material, correspondence, and policy statements related to the administrative management field communicating conclusions and recommendations.

Qualification requirements must be met by the closing date of this announcement.

GS-12: Applicants must have 52 weeks at the GS-11 level or higher.

Time in grade requirement must be met by the closing date of this announcement.

Education

This job does not have an education qualification requirement.

Additional information

Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; Veterans Recruitment Appointments; and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration.

Position to be filled under the provisions of the Management Officials Promotion Plan. The best-qualified list for this vacancy may be used to fill the same or similar positions in a component(s) under the same Deputy Commissioner. Additional selections may be made within 6 months of the date the best qualified list is issued.

NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Presidential Management Fellows, Recent Graduates, and Interns) are not eligible for consideration.

LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected; they will lose entitlement to the higher locality pay.

OTHER NOTES:

GS-12 is the full performance level.

This position is eligible for telework as determined by agency policy.

Relocation expenses will not be paid.

This is a non-bargaining unit position.

This is not a virtual position. Selectee will be required to report to the office.

• Benefits
  
  Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The following knowledge, skills, and abilities are necessary to perform the duties of the position:

• Knowledge of SSA legal procedures.
• Ability to gather, compile and analyze data to make recommendations.
• Ability to research, interpret and apply rules and regulations.
• Ability to communicate orally and in writing.
• Ability to plan and coordinate work activities.

Applicants will be assessed using the rating criteria listed in the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12407999

• Benefits
  
  Review our benefits
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following section provides information on supporting documentation that must be submitted.
  
  SSA-45
  
  Your SSA-45 must provide all of the information necessary to make qualifications determinations (e.g., all experience related to your qualifications for this position, full performance level of your current position, the dates at each grade level of your current or prior career-ladder position(s), etc.). These documents will be referred to the selecting official if you are eligible for the best qualified list. Employees' Official Personnel Folders will not be reviewed.
  
  Your SSA-45 must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
  
  Applicants for Noncompetitive Consideration only - SF-50 that provides information on the appointment authority under which you were hired (applicants for Noncompetitive Consideration due to a Special Hiring Authority only)
  
  PROOF OF EDUCATION
  
  If you are qualifying on the basis of education or satisfying an educational requirement, transcripts are required. Submit an electronic copy of your transcripts with title of course, number of credits, grade, and date of completion. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.
• How to Apply
  
  Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
  
  Notice Concerning Materially False, Fictitious, or Fraudulent Statements
  
  Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
  
  To apply for this position, you must provide a complete Application Package which includes:
  
  1. SSA-45;
  2. The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
  3. Additional Required Documents, if applicable (See Required Documents section).
  
  The complete Application Package must be submitted before 11:59 p.m. (ET) on 05/20/2024. Failure to upload any required documents will disqualify your application from consideration.
  
  If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Jesus Pedroza at jesus.pedroza@ssa.gov or 404-562-1172.
  
  Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
  
  APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK
  
  SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: http://ssai.usajobs.gov. Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).
  
  Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
  
  To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
  
  Agency contact information
  
  
  
  Jesus Pedroza
  
  Phone
  
  404-562-1172
  
  Email
  
  jesus.pedroza@ssa.gov
  
  Address
  
  Region IV OHO
  
  61 Forsyth St SW
  
  Suite 22T64
  
  Atlanta, GA 30303
  
  US
  
  Next steps
  
  After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
  
  To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
  
  Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Criminal history inquiries
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

The following section provides information on supporting documentation that must be submitted.

SSA-45

Your SSA-45 must provide all of the information necessary to make qualifications determinations (e.g., all experience related to your qualifications for this position, full performance level of your current position, the dates at each grade level of your current or prior career-ladder position(s), etc.). These documents will be referred to the selecting official if you are eligible for the best qualified list. Employees' Official Personnel Folders will not be reviewed.

Your SSA-45 must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.

Applicants for Noncompetitive Consideration only - SF-50 that provides information on the appointment authority under which you were hired (applicants for Noncompetitive Consideration due to a Special Hiring Authority only)

PROOF OF EDUCATION

If you are qualifying on the basis of education or satisfying an educational requirement, transcripts are required. Submit an electronic copy of your transcripts with title of course, number of credits, grade, and date of completion. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

How to Apply

Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.

Notice Concerning Materially False, Fictitious, or Fraudulent Statements

Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.

To apply for this position, you must provide a complete Application Package which includes:

1. SSA-45;
2. The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
3. Additional Required Documents, if applicable (See Required Documents section).

The complete Application Package must be submitted before 11:59 p.m. (ET) on 05/20/2024. Failure to upload any required documents will disqualify your application from consideration.

If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Jesus Pedroza at jesus.pedroza@ssa.gov or 404-562-1172.

Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories

APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK

SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: http://ssai.usajobs.gov. Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).

Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.

To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.

Agency contact information



Jesus Pedroza

Phone

404-562-1172

Email

jesus.pedroza@ssa.gov

Address

Region IV OHO

61 Forsyth St SW

Suite 22T64

Atlanta, GA 30303

US

Next steps

After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.

To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Criminal history inquiries
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request