Join Our Team!

Accepting applications for Management Analyst

Who Are We?

The Department of Developmental Disabilities (DODD) is a trauma informed care agency focused on implementing our core values and providing support to people with developmental disabilities. We oversee a statewide system of supportive services that focus on ensuring the health and safety, supporting access to community participation, and increasing opportunities for meaningful employment. To learn more about DODD click here .

What will you do?

Under supervision of Provider Certification Unit Manager, analyzes & evaluates problem situations encountered by certification staff, determines appropriate action required & disseminates information accordingly. Researches policies to determine feasibility or impact of implementation. Engages the involvement of personnel from county board staff & from other divisions with the department, state & county departments of jobs & family services staff, individuals, & waiver service providers to resolve identified problems related to functions performed by the certification unit. Screens, evaluates & directs situations encountered via telephone, written communication, e-mail, visitors & through the Provider Service Management (PMN) module, and/or Customer Relationship Management (CRM).

Provides technical knowledge, assistance & training to enable division staff to access, gain proficiency in & use PSM, MITS, and/or CRM, operated by Department of Developmental Disabilities (DODD) for the purpose of completing their duties. Develops & implements training sessions for certification unit staff related to programs, policies, procedures, functions & special projects performed by the unit. Manages the testing & development of user stories & implementation of updates as they pertain to the PSM/CRM system. Develops relationships with Information Technology staff in order to develop testing plans & implementation dates for PSM projects.

Provides technical knowledge & assistance to unit staff to ensure timely & efficient processing of provider certification applications & county board certification applications. Establishes & implements effective monitoring/tracking systems to ensure the integrity & accuracy of assignments made to staff within the certification unit to insure their compliance with state & federal Medicaid requirements. Answers calls & provides technical support & customer assistance to people calling the DODD Support Center for assistance with certification needs.

Designs & creates presentations, tracking systems, forms & processes on the personal computer system of the unit using Microsoft Office in windows, PowerPoint, Excel & Access or other various software applications & disseminates &/or implements the information.

Uses Data Warehouse, ServiceNow, PSM, CRM, & other reporting software to monitor & analyze operations, systems or procedures of assigned agency to determine needed improvements ensure optimum productivity, efficiency & quality of agency operations &/or services.

**This position is telework eligible under the agency's current telework agreement.**

What's in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period . Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Qualifications
2 yrs. trg. or 2 yrs. exp. in research & analysis & written documentation of findings.

-Or completion of undergraduate core program in business or public administration or related field of study.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Operational and Administrative Support

Technical Skills: Research

Professional Skills: Attention to Detail