Manager, Customer Success, Strategic Account Services
New York, New York
Employer: Amazon
Industry: Sales, Advertising, \u0026 Account Management
Salary: $109300 per year
Job type: Full-Time
The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.
In this role, you'll be responsible for all business and operational objectives of your Customer Success Management team. You'll drive the creation and execution of strategies to achieve business goals, as well as collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience for Sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.
Key job responsibilities
• Coach, mentor, and develop a team of Customer Success Managers
• Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience.
• Build and cultivate strong relationships with Sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction.
• Contribute or lead projects across the team and broader organization that help drive process improvements, increased efficiency, and/or unlock growth for the team and Sellers.
• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, partnering with external teams to align programs etc.
• Manage recruiting and hiring efforts across direct team and broader organization.
We are open to hiring candidates to work out of one of the following locations:
New York, NY, USA
BASIC QUALIFICATIONS
• 6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.
• Bachelor's degree or equivalent.
• 5+ years professional experience developing and leading teams while driving organizational goals
• Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
• Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
• Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
PREFERRED QUALIFICATIONS
• Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
• Superior communication and presentation skills
• Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
• Understanding of retail math and formulas for the purpose of making business decisions.
• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,300/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
In this role, you'll be responsible for all business and operational objectives of your Customer Success Management team. You'll drive the creation and execution of strategies to achieve business goals, as well as collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience for Sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.
Key job responsibilities
• Coach, mentor, and develop a team of Customer Success Managers
• Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience.
• Build and cultivate strong relationships with Sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction.
• Contribute or lead projects across the team and broader organization that help drive process improvements, increased efficiency, and/or unlock growth for the team and Sellers.
• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, partnering with external teams to align programs etc.
• Manage recruiting and hiring efforts across direct team and broader organization.
We are open to hiring candidates to work out of one of the following locations:
New York, NY, USA
BASIC QUALIFICATIONS
• 6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.
• Bachelor's degree or equivalent.
• 5+ years professional experience developing and leading teams while driving organizational goals
• Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
• Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
• Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
PREFERRED QUALIFICATIONS
• Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
• Superior communication and presentation skills
• Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
• Understanding of retail math and formulas for the purpose of making business decisions.
• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,300/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Created: 2024-06-22
Reference: 2608841
Country: United States
State: New York
City: New York
ZIP: 10036
About Amazon
Founded in: 1994
Number of Employees: 1600000
Website: https://www.amazon.com/
Career site: https://www.amazon.jobs/en/
Instagram: https://www.instagram.com/amazon/
LinkedIn: https://www.linkedin.com/company/amazon/
Facebook: https://www.facebook.com/Amazon
Similar jobs:
-
Cloud Technical Account Manager , ES - SI - Financial Services, ES - SI - GFS
Amazon in New York, New York💸 $118200 per year -
Bilingual (English / Cantonese / Mandarin) Service Account Manager Associate - New York, NY
UnitedHealth Group in New York, New York💸 $19.47 - $38.08 per hour -
Account Manager, Membership Services
AEG in Brooklyn, New York💸 $21.63 - $26.45 per hour -
Account Executive Sales Concierge Nursing Services
Gables Search Group in Manhattan, New York -
Client Service Associate, Account Management - Hybrid NYC (Future)
National Financial Partners in Westchester, New York💸 $40000 - $70000. per year -
Sales Account Manager, Large Customer Sales, Amazon Ads, US Services
Amazon in New York, New York💸 $70200 per year -
Client Service Associate, Account Management - Hybrid NYC (Future)
Transforce in New York, New York💸 $40000 - $70000. per year -
Sr. Account Manager Client Service - Remote
UnitedHealth Group in New York, New York💸 $88000 - $173200 per year -
Client Service Associate, Account Management - Hybrid NYC (Future)
Transforce in Armonk, New York💸 $40000 - $70000. per year -
Client Service Associate, Account Management - Hybrid NYC (Future)
National Financial Partners in Plainview, New York💸 $40000 - $70000. per year -
Sr Customer Success Manager, Strategic Account Services
Amazon in New York, New York💸 $72000 per year -
Client Service Associate, Account Management - Hybrid NYC (Future)
National Financial Partners in Albany, New York💸 $40000 - $70000. per year -
Account Executive- Retirement 401(k) Services
Paychex Inc. in Mid Hudson, New York💸 $59000 per year -
Account Manager- Service/Repair (Syracuse/Rochester)
TK Elevator in East Syracuse, New York💸 $55000 - $80000. per year -
Account Executive, Ticket Sales & Service
AEG in Brooklyn, New York💸 $40000 - $50000 per year -
Account Manager, Membership Services - NY Liberty
AEG in Brooklyn, New York💸 $21.63 - $26.45 per hour -
Supervisor, Patient Account Services
Northwell Health in West Islip, New York💸 $58500 - $79300 per year -
Global Account Manager, Global Financial Services
Amazon in New York, New York💸 $153000 per year -
Account Manager, Membership Services - Brooklyn Nets
AEG in Brooklyn, New York💸 $21.63 - $26.45 per hour -
Client Service Associate, Account Management - Hybrid NYC (Future)
National Financial Partners in New York, New York💸 $40000 - $70000. per year