Job Summary #CA-FT

The Manager of Student Support Services reports to the Director of Student Affairs. This position will develop, review, assess, and make recommendations to maintain quality or improve in areas such as, but not limited to, student retention, student events, registered student organizations, mentoring, student recognition and student advising. This role also requires discretion and diplomacy as the Manager of Student Support Services works with many campus partners and
students to maintain and achieve student success throughout the School of Nursing programs.

The Manager of Student Support Services ensures that students are supported through their entire program experience. Working closely with the Director of Student Affairs, this role will create and maintain a culture of care and support amongst Student Services team. The incumbent will have excellent communication and interpersonal skills.

The incumbent will be a point of contact for student grievances and will focus on providing excellent service in collaboration with the Associate Dean of Student Affairs, Director of Student Affairs and Program Directors by addressing and, if necessary, escalating issues in a timely and effective manner.

Apply By Date June 20, 2024 at 11:59pm - Interviews and recruitment process may occur at any time.

Qualifications

Minimum Qualifications

• Bachelor Degree in Higher Education Administration or related area.
• Demonstrated experience regarding student support and financial aid policies, procedures & practices.
• PC skills in Microsoft Office, Internet applications and database software.
• Experience with Student Information Systems. Demonstrated ability to think both strategically and tactically to provide leadership to achieve the vision of the school of nursing.
• Demonstrated professional ability to reprioritize workload and perform in a highly visible and high-stakes dynamic environment, for the growth and sustainability of academic programs for the School of Nursing.
• Demonstrated independent decision making skills to work with ambiguities where clear guidelines are not present.
• Demonstrated skills to identify issues, provide recommendations referrals, and seek resources to develop solutions.
• Demonstrated strong interpersonal skills to interact tactfully and diplomatically with a diverse group of people including faculty, staff and students; respond to questions and concerns; and comprehend the specialized needs of students from diverse cultural and ethnic backgrounds.
• Extensive analytical skills to interpret student data to support recommendations.
• Ability to obtain, correlate and develop statistical reports from a variety of sources; skills to retrieve and assemble information for preparation.
• Supervisory, communication and organization skills to manage and train other staff members and student workers in a team-oriented workplace.
• Demonstrated ability to develop programmatic partnerships with a variety of academic and administrative departments, student organizations, and community groups throughout the Sacramento and Davis campuses.
• Ability to work with and maintain confidentially of student information and materials.
• Advanced computer skills to select and utilize various software programs such as word-processing, spreadsheets, customer relationship management and database management programs.
• Experience using UC Davis systems: Banner, Slate preferred.
• Experience with Salesforce preferred.
• Ability to function well and with a great deal of flexibility in a fast-paced working environment; strong initiative and work cooperatively in a team environment.

Preferred Qualifications

• Prior management experience in customer service or related experience preferred.
• Demonstrated knowledge and experience to interpret and advise effectively on policies, procedures and requirements regarding UC Davis graduate education and the NSHL program, UC Davis Office of Graduate Studies, Graduate Council, Office of the Registrar, Financial Aid Office and the University of California.
• Extensive knowledge and experience in student affairs, specifically in the implementation and management of Nursing Science and Health Care Leadership graduate degree programs and student success resources.
• Knowledge and commitment to UC Affirmative Action policies and procedures, specifically related to recruitment & retention of graduate students from traditionally under-represented groups.

Key Responsibilities

• 25% - Student Progressions

• 20% - Student Support
• 15% - Support Services Strategic Planning
  
  .

• 10% - Student Funding

• 15% - Compliance Tracking
• 15% - Supervisory

Department Overview

The Betty Irene Moore School of Nursing at UC Davis advances health and ignites leadership through innovative and interprofessional education, transformative research and bold system change. Leaders at the School of Nursing steadily chart a course of developing education curricula, approaches and programs aimed at keeping pace with the rapidly evolving health-care environment and preparing a new breed of health leaders who are skilled and nimble agents of
change. All individuals in the School of Nursing are accountable for maintaining and fostering a culture of inclusion, as outlined in the School's Diversity and Inclusion webpage. Please visit the webpage at https://health.ucdavis.edu/nursing/diversity_inclusion/diversity_index.html to learn more.

The Betty Irene Moore School of Nursing at the University of California, Davis, Office of Student Affairs supports students for life and a career in the health sciences. The Office of Student Affairs encompasses and promotes the student experience. From recruiting to enrolling, to student success and academic support, to leadership and engagement opportunities, our students are of the utmost important.

POSITION INFORMATION

• Salary or Pay Range: $2,494.25 - $4,471.26
• Salary Frequency: Biweekly
• Salary Grade: Grade 21
• UC Job Title: STDT SVC SUPV 2
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift Hours: 8-5, M-F
• Location: Betty Irene Moore Hall
• Union Representation: No
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: Hybrid
• CT Job Level: Supervisor 2
• CT Job Family: Student Services
• This position is not an H1 B Opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Sitting - Continuous 6 to 8+ Hours
• Reaching overhead - Frequent 3 to 6 Hours

Work Environment

- Requires occasional overtime and/or alternate shifts on the evenings and weekends - Requires occasional same-day travel for regional recruitment events - Ability to work onsite and remotely, as required

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere