Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team
The Global E-commerce SRE team of US Tech Services works with engineering and product teams to build and run large-scale, globally distributed, observable, fault-tolerant systems. As an SRE, you will deliver on production ownership and be responsible for observability and automation across complex, large-scale service mesh architectures.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

- You will be responsible for fostering an engineering culture, driving a team of SREs toward operational excellence by adopting industry best practices.
- Own end-to-end reliability and performance of a critical, revenue generating E-commerce platform, as well as supporting release management and data compliance in a cloud native environment
- Build and manage a team of software/reliability engineers, including mentoring junior team members and supporting a team on career development.
- You will also be required to define OKRs at the org-level, create road maps for large initiatives, and deliver.
- Provide technical leadership, drive projects, define charter for the team, and plan short-term & long-term technology roadmaps.
- Work with cross-functional, cross-regional engineering, product and supporting teams on delivering key results, formulate the service standards, and continuously optimize the service quality.
- Create accountability by defining and managing SLA/SLO/SLI for the team and align them with our partners & customers.
- Implement SRE practices around incident management and post-mortems.
- You will be responsible for protecting TikTok assets and work closely with security teams to ensure data and services adhere to compliance requirements.

Qualifications

- Previous experience leading a small to mid size team while remaining "hands-on" (see below)
- Good understanding of Unix/Linux operating systems internals and networking
- Experience writing code in Go, Python, Java or a similar language
- 5+ years of experience and expertise in designing, analyzing, and troubleshooting large-scale distributed systems (Redis, Elasticsearch, Kafka, etc), relational databases, caching solutions and web service frameworks

Preferred Qualifications
- Experience with algorithms, data structures, complexity analysis and software design
- Experience developing tools and APIs to reduce manual interaction with systems and applications using a variety of coding and scripting standards
- Systematic problem-solving approach, coupled with effective communication skills and a sense of drive
- Familiarity with running production grade web services at scale for E-Commerce business and understanding cloud native technologies and networking
- Experience working with cross regional teams around the globe.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.