Manager-Assistant

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This position provides a truly unique opportunity for an individual looking to expand their knowledge of AXP, GSG and the Merchant and Commercial business. The successful candidate will see up close how GSG colleagues deliver differentiated value to our Merchant and Commercial customers that helps AXP to retain, acquire and improve customer satisfaction. This individual will also play a key role in overseeing relationships with stakeholders and leading key initiates that drive strong results for the Commercial and Merchant, Global & Premium Experience organization.

The Manager Assistant will support the VP of the Commercial and Merchant, Global & Premium Experience (GPX) who leads a global team of more than 500+ colleagues. This individual is an integral part of the Commercial and Merchant Servicing (CMS) Leadership team and is responsible for creating exceptional experiences for our Commercial and Merchant customers through our servicing interactions by anticipating their needs and ensuring frictionless journeys. The areas of responsibility include business planning functions, communications, strategic planning, colleague engagement and providing oversight and leadership to programs/projects of high importance.

This role requires strong organizational, analytical, communication and innovative problem-solving skills. Experience with multi-business unit stakeholder management and ability to influence across multiple levels of leadership is key. The successful individual must work well in a dynamic, complex environment and can multi-task.

Responsibilities:

• Coordinate, track, and follow up on issues and/or escalations that impact the office of the VP Commercial and Merchant, Global & Premium Experience (GPX)
• Develop and maintain strong relationships across different groups and/or departments that liaise with the GPX organization
• Create presentations for executive meetings, Results Reviews, BURs and other key business meetings
• Deliver a broad range of communications including Town Hall presentations, org announcements, etc.
• Provide support on various business planning initiatives as well as manage work streams for high priority strategic initiatives associated with GPX
• Liaise with the GMNS and GCS on GPX strategic initiatives, presentations, and other business priorities
• Lead efforts that support and foster the One Team, One Purpose culture for the GPX organization
• Act as a central point of contact for urgent business and ad-hoc requests

Minimum Qualifications:

• Ability to create a compelling story using PowerPoint
• Must work a flexible work schedule to support a global organization
• Ability to build strong relationship and influence decisions across multiple stakeholders at various levels
• Superior communication, organization, and time management skills
• Proven thought leader with emphasis on forward thinking and ability to challenge the status quo
• Proven project management skills with the ability to manage multiple projects and operate in ambiguous situations
• High level of integrity for handling confidential information

Preferred Qualifications:

• Five years minimum work experience; prior experience working in a global organization
• College Degree
• Expert using Excel and PowerPoint

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.