Medicaid Support Specialist

ALTA IT is hiring for a Medicaid Support specialist. The individual will support a fortune 100 company in the federal space. This is a great entry-level opportunity to put on your resume. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

Citizenship (gov requirement)
Riverview Center, Menands, NY
Hybrid- 4* a month
Need to live in a drivable distance to Menands NY
Pay $19.50/HR

Takes and processes transactions by telephone, internet and correspondence from customers and representatives

Enters and maintains database records of customer profiles and prepares and maintains status reports

Acts as liaison for customers

Maintains knowledge of company products and customer service processes

Education: High School Diploma or GED

Required Experience: 2+ years of customer service experience

Required Technical Skills:

Strong Microsoft Office skills (Word, Excel, PowerPoint)

Required Skills and Abilities:

Strong telephone and verbal communication skills

Customer focus and adaptability to different personality types

Ability to multi-task and manage time effectively

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