Medicare Advantage - Senior Contact Center Agent (6 months -Limited Appointment)
Los Angeles, California
Employer: UCLA Health
Industry: Ambulatory/Clinical Care Services
Salary: $29.53 - $46.37 per hour
Job type: Full-Time
Description
As the Medicare Advantage Senior Contact Center Representative, you will be addressing and resolving complex member inquiries, providing detailed information on intricate health plan benefits, and ensuring a seamless navigation of healthcare processes. You will:
Note: This position is a limited appointment for 6 months and may convert to career. This posted position is 1 of 9 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions.
Salary Range: $29.53 - $46.37/hourly
As the Medicare Advantage Senior Contact Center Representative, you will be addressing and resolving complex member inquiries, providing detailed information on intricate health plan benefits, and ensuring a seamless navigation of healthcare processes. You will:
- Utilize state-of-the-art telecommunications and computer information systems to assist members
- Adhere to the CICARE principle to maintain the highest standards of care and service
- Resolve member inquiries with a focus on clear and empathetic communication
- Manage escalated calls from Contact Center Agents related procedural inquiries
- Assist members, fostering positive relationships and contributing to an outstanding customer experience
- Enhance member satisfaction through dedicated service
Note: This position is a limited appointment for 6 months and may convert to career. This posted position is 1 of 9 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions.
Salary Range: $29.53 - $46.37/hourly
Created: 2024-08-27
Reference: 20735507
Country: United States
State: California
City: Los Angeles
ZIP: 90291
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