Medstar Communications Specialist

General Summary of Position

We have a full-time opportunity at our Transfer Center located in Lanham, MD\roffice. The Communications Specialist provides services including: Emergency\rrequests to transfers critical patients to MedStar Hospitals for conditions\rsuch as heart attacks, strokes, trauma and other time sensitive emergencies;\rnon-emergency transfer requests to MedStar hospitals; dispatches helicopters\rand ground critical care ambulances; requests for ambulance and wheelchair\rtransports for all MedStar hospitals; coordination of critical responses such\ras in-hospital Code Heart; coordination of regional hospitals information\rduring disasters; critical radiology communications; and other critical\rcommunications for the MedStar Health system.

1-2 years experience in an emergency/critical care setting is\rrequired.

This department is open 24 hours a day and has openings for day,\revening, and overnight shifts. The shifts are typically 12 hours and every\rother weekend is required. This Full-Time position\rwill be represented by the Service Employees International Union (SEIU) Local\r722.

\r

\r
Primary Duties and Responsibilities

Receives and processes requests for emergency and non-emergency patient transfers to MedStar Health hospitals.

Receives and processes requests for emergency and non-emergency patient transports to and from MedStar hospitals including helicopter, ambulance, wheelchair van and sedan.

Completes extensive data entry in multiple systems including: Transfer requests in Golden Hour Dispatch; Transport requests in Allscripts; Flight dispatch requests in Metro Complete Flight; Dedicated ambulance dispatch in Zoll RightCAD; Registrations in Invision; Bed requests in Teletracking;

Determines appropriate mode of transport based on patient needs.

Contacts physician and other providers using on-call schedules and paging or other text messaging systems.

\r

\r

\r
Minimum Qualifications
Education

• High School Diploma or GED required.
• Specialized and/or advanced clerical, technical or other vocational training in emergency medicine/communications acquired during 1 - 2 years of additional job-related training required.

\r
Experience

• 2 years in communications and/or healthcare such as EMT-B required.

\r
Licenses and Certifications

• National Association of Air Medical Communication Center Specialist Certification - NAACS (current or prior registration) preferred.
• NREMT - National Registry of Emergency Medical Technicians-Basic (EMT-B) (current or prior registration) preferred.
• Emergency Medical Dispatcher (current or prior registration) preferred.
• Medical Assistant (current or prior registration) preferred.
• Certified Nursing Assistant (current or prior registration) preferred.

\r
Knowledge, Skills, and Abilities

• Proficiency in keyboarding (>60 words/minute preferred)
• Job requires extensive keyboarding, handwriting and use of telephone equipment

\r

This position has a hiring range of $21.83 - $33.49
\r