Mgr, Data Insights

Experienced with fraud prevention and investigation? Data-driven, perceptive, and analytical? Want to make a measurable positive change by protecting potential victims of fraud? If so, you could find a home on the Fraud Protection Team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Fraud Protection Team conducts in-depth investigations to find and eliminate different types of fraud. By keeping customer information safe, our Fraud Protection Team helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Data Insights Manager on the Fraud Protection team, you'll manage a team of analysts to build and improve fraud detection strategies within the organization. You will capitalize on your strategic thinking, domain expertise, and technical abilities to solve for business challenges, while striving for a balance between strong fraud controls and minimal customer friction.

WHAT OUR DATA INSIGHTS MANAGERS ENJOY MOST

• Establishing team-wide vision and overseeing the analysis of business intelligence ecosystems, strategy performance, end to end automation and report development
• Defining strategic priorities for the team, identify trends, and lead efforts to maximize risk vs return for business.
• Utilizing data and analytics to solve complex problems, coaching employees, and partnering across technology, product and fraud leadership to drive performance
• Partnering with Information Technology and Business Intelligence organizations to obtain new reference data sources required for enhancing strategies
• Partnering with User Experience & Design organization to ensure reports and dashboards are usable, elegant and industry leading
• Working with the technical and leadership team to ensure all individual projects are appropriately supported and completed on time

On a typical day you'll need to lean on your in-depth understanding of the fraud realm, data and reporting technologies in an ever-evolving fraud landscape.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Customer facing products and services environment: 5 years or more; working within a data platform and data analysis environment: 5 years or more; managing complex projects: 5 years or more; leading teams of data analysts and data scientists
• Education: Bachelor's degree in Computer Science, Engineering, or related field
• Technical skills: Demonstrated in-depth skills with SQL; in-depth understanding of design and implementation practices in Tableau desktop and server; in-depth knowledge of Agile Development Methodologies and advanced analytics processes and reporting design principles; effective use of MS Excel and PowerPoint
• Abilities: Balance conflicting resource demands and internal pressures with focus towards business priorities; communicate effectively with internal and external customers both verbally and in writing; manage development within a variety of technology stacks; manage complex and diverse projects simultaneously; supervise and motivate others

Preferred Qualifications

• Experience: Management or leadership: 2 years or more
• Education: Relevant Master's degree
• Knowledge: Telecommunications industry

Working Environment - In-office; some travel required

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life

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MPD540 2024-39200 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.