Top Reasons to work at AdventHealth

• Career growth and advancement potential
• Full time hours with Benefits
• We have Positive values with a productive and energetic atmosphere

Schedule: Full Time Night's

Shift: 6:30 am to 7:00 pm Weekdays rotating weekends

Location Address: East Rollins Orlando, FL

You Will Be Responsible For:

• Ensures that admitted patients have contracted insurance, if not, ensures the proper departments are notified.
• Manages the inbound requests utilizing all appropriate software systems and resources.
• Assists Patient Placement Coordinators in monitoring red beds and alerting appropriate campus leadership.
• Collects and compiles statistical data as requested.
• Answers calls in que timely while clearly identifying self and name of department at all times; returns calls prior to shift ending.
• Supports system Registration, Care Management and Our Legacy & Transplant account needs including, but not limited to GIP, Hospice, Our Legacy and Transplant account creation.
• Supports system HIM MRN duplicate merging needs.
• Supports system HIM and ED legal needs by scanning Behavioral Health Legal Status documents into the EMR.
• Proficient utilizing imaging software to ensure all images for transferring patients are available in AH imaging software. Troubleshoots imaging failures with appropriate imaging leadership.
• Responsible for placing call-outs to physicians regarding admissions. Follows departmental guidelines and algorithyms for follow-up and escalations as needed.
• Serves as a resource for system Registration troubleshooting needs.
• Assists in training/mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Reviews electronic communications to keep abreast of process and departmental changes.
• Supports Mission Control Departmental functions and needs.
• Customer Service: Delivers excellent customer service fulfilling the Advent Health Mission of extending the healing Ministry of Christ. Pleasant tone of voice, friendly and helpful attitude, keeps conversation focused on customer. Handles calls and issues promptly and efficiently.. Identifies opportunities for improvement and expansion of new customer relationships.
• Teamwork: Is respectful of co-workers and offers assistance as needed to help others complete assigned tasks. Participates in activities that promote camaraderie and a friendly workplace. Willingly and enthusiastically participates in team/department initiatives. Readily voices concerns and problems to Leadership.

Qualifications
Education and Experience Required:

• High School Diploma or GED

• College education or coursework in healthcare related field
• Healthcare Financial Services experience

Job Summary:

The Mission Control Intake Coordinator person is knowledgeable of all aspects of the patient's admission
and transfer process. Serves at hospital liaison for patient and family in the absence of the patient
placement coordinator. Supports Mission Control Supervisor in throughput activities for system to ensure
timely and efficient placement. Actively participates in outstanding customer service and accepts
responsibility in maintaining relationships that are equally respectful to all.

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