Classification Title:

Library Assistant 3

Job Description:

Please Note that the normal work schedule is Friday through Tuesday, and the hours fluctuate durig the semester. Exact hours are detailed in the Normal Work Schedule section.

JOB SUMMARY

The Marston Science Library Access Services Assistant functions as a team member of the Marston Science Library Access Services Unit. Oversees access services responsibilities and the service desk and supervises student workers during the weekend hours and assigned desk shifts. Other duties include serving as a Building Emergency Coordinator, processing patron recalls, monitoring the hold shelf, locating and retrieving items for UBorrow from the shelves, tracing any items reported as missing, and processing unit supply orders for staff and patron use. Responsible for the building, including opening and closing procedures during evening and weekend shifts.

MSL Service Desk - Circulation Supervision

• Works and supervises circulation desk and library operations, maintaining daily presence at circulation desk during assigned shifts.
• Provides a high level of customer service to a diverse group of patrons, including answering questions, providing information/data, and solving problems.
• Provides assistance with a variety of research tools.
• Provides tactful and timely assistance with patron inquiries by telephone, e-mail, and in person interaction.
• Assists patrons in all ILS circulation functions.
• Responsible for opening the building and performing opening procedures on weekends.
• Indirectly supervises student workers during assigned desk shifts, including training, coaching, and communication of policies; providing feedback on their training and performance to the Daytime Operations Manager.
• Trains new staff and student workers on the Service Desk, evaluating progress and providing recommendations on when new employees are ready to work independently.
• Loans and returns library items and course reserve materials.
• Creates temporary Gatorlink Guest Accounts.
• Consults and advises patrons with questions about the Ares course reserve process.
• Answers directional, circulation, and basic reference questions, referring when necessary.
• Assists patrons with printers/scanners, and other technology within the library as appropriate.
• Consults with patrons regarding tools and technology-related questions associated with the equipment that is circulated at the service desk (e.g. iPads, charging cables, adapters, technology, and tool library items, etc.).
• Assists patrons with reservation system for group study rooms and specialized equipment.
• Serves as point person for responding to emergency situations.
• Provides backup service desk coverage and support when other staff members are absent.
• Covers additional shifts during exam periods when the library offers extended hours.

Building Operations

• Serves as a MSL Building Emergency Coordinator
• Responsible for the service desk and building operations during desks shifts in the evenings and on weekends.
• Coordinates closing and securing the building with evening staff, student workers, and security assistant as needed.
• Maintains knowledge of an extensive body of rules, procedures, and operations requiring extended training and/or experience to use in decision making and problem solving.
• Responds to emergencies and building issues that arise during weekend/evening shifts using independent judgment on each situation and develops plans of action.
• Communicates necessary building information/issues that arise to supervisor and/or other MSL staff. Reports immediate building issues to UF Facilities.
• Documents incidents via the Library Incident Report system.
• Monitors exit gate alarms as patrons enter/exit the building.

Inventory Management and Access Services Support

• Manages MSL lost and found items, contacting patrons regarding lost items whenever possible.
• Processes new Rush materials for patrons and faculty.
• Retrieves and processes the UBorrow requests.
• Processes patron recall and hold requests.
• Processes Item Not on Shelf requests for patrons and assists with searches for missing items.
• Monitors and reports circulating technology issues to the Circulating Technology and Collections supervisor.
• Monitors and troubleshoots issues with public computers/printers/scanners, reporting issues via the appropriate IT ticket system.
• Sorts the MSL mail and checks in items in transit from other libraries.
• Monitors service desk supplies and forms, and requests or replaces items when necessary.
• Assists with special projects, including collections projects

Research and Exhibit Support

• Provides reference services in person, by telephone, and the online chat service, Ask-a-Librarian.
• Assists patrons in use of electronic resources, online catalog, and basic reference materials and methods; providing appropriate referrals to area and subject specialists when necessary.
• Coordinates 1-2 exhibits in Marston per year, including researching topics, sourcing objects, writing draft descriptions, collaborating with colleagues, and planning timelines.
• Answers or refers Interlibrary Loan and UBorrow questions.

Supply Management

• Manages the MSL supply budget.
• Places orders for supplies and tracks current inventories of supplies in Marston.
• Reconciles charges with Fiscal Services.

Other

• Participates in special projects and performs other duties as assigned.
• Serves on committees as appointed.
• Participates in staff development opportunities as appropriate.

Expected Salary:

$17.23 minimum hourly rate; The Smathers Libraries offer a salary commensurate with experience and credentials.

Minimum Requirements:

High School diploma or equivalent and three years of library, or relevant experience; or an Associate's degree and one year of relevant experience; or any equivalent combination of experience, training and/or education.

Preferred Qualifications:

• Excellent customer service skills; ability to interact with diverse library clientele and co-workers in a professional manner
• Strong oral and written communication skills
• Ability to interact and collaborate effectively and professionally with colleagues to accomplish goals
• Flexibility, and ability to adapt and work in a rapidly changing academic environment
• Initiative and ability to work independently with minimal supervision
• Strong time management skills, organization skills, and attention to detail
• Ability to interpret call number schemes, retrieve items from the shelves and re-shelve items
• Ability to quickly learn appropriate technology

Special Instructions to Applicants:

Application Process

To apply, submit

• a cover letter detailing your interest in, and qualifications for this position
• your current resume or CV
• a list of three references including their contact information (telephone number and email address)

Apply by 11:55 pm (EST) on May 16, 2024 (applications will be reviewed as received). Submit all application materials through the Jobs at UF online application system at Job Number 531122 . If you have any questions or concerns about this process, please contact Tina Marie Litchfield, George A. Smathers Libraries Human Resources Office, at tlitchfield@uflib.ufl.edu .

This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:
No

Advertised: 13 May 2024 Eastern Daylight Time
Applications close: 21 May 2024 Eastern Daylight Time