Network Administration Manager

What You'll Do:

Responsible for overall design, maintenance & implementation of secured network architecture:

• Oversees daily operations of call center activities
• Manages supervisors responsible for Tier 2/3 infrastructure network support in Unified Network Services (UNS) Call Center responsible for voice, data communications & security services for multiple agencies, boards & commissions
• Administers network services in large production environment (i.e., more than 500 remote locations) network that includes data circuits such as T1, DS3, OC3, Metro Ethernet & network equipment (e.g., switches, routers, firewalls)
• Supervises network security personnel (i.e., reviews network functioning, procedures & documentation, monitors work in progress, orients & trains new staff & recommends training seminars & classes for staff)
• Assists staff in resolving difficult networking problems & answers technical questions
• Establishes & enforces Infrastructure Services Division's (ISD) network unit policies & procedures
• Conducts staff meetings
• Prepares ISD network unit budget & participates in long-range planning; assigns & prioritizes projects & tasks
• Ensures patches & upgrades are installed & appropriate security is maintained
• Establishes & enforces unit policies & procedures
• Maintains communications with customer contacts
• Responds to customer inquiries & requests for information
• Supports equipment running critical network applications which reside in a secure environment & have high level security & availability requirements & makes recommendations regarding system architecture
• Evaluates network security requirements & makes recommendations & oversees implementation of appropriate security settings
• Acts as a liaison to other technical sections & departments
• Responds to network emergencies 24 hrs/day, 7 days/week
• Is required to carry cell phone.

Supports ISD local area network (LAN) connections into wide area network (WAN) router-based & switch-based network services :

• Manages installation & configuration of network hardware & software;
• Manages installation, monitoring & maintenance of network links;
• Manages design, implementation & maintenance of network security measures;
• Manages installation & configuration of network software;
• Provides after hour (outside of Call Center normal hours of operations) on call support on a weekly basis for standby engineers and supports escalated or critical (production down) network outages;
• Maintains state-of-the-art awareness of current vendor network offerings, standards, industry best practices (e.g., Itil, Zer Trust, HiTrust, Gartner);
• Evaluates networking courses; cooperates with network management & support teams for inter-divisional connectivity solutions;
• Attends networking seminars & conferences;
• Participates in Multi-State Information Sharing and Analysis Center (MS-ISAC) and Cybersecurity & Infrastructure Security Agency (CISA) to enforce cyber threat prevention, protection and response and recovery throughout the state of Ohio;
• Reviews & evaluates networking hardware, security & software products;
• Manages upgrades with other network & technical personnel;
• Acts as liaison to Department of Administrative Services, IT Services and/or other departments and/or agencies, boards, commissions for linking or sharing computer & communications equipment.

Staff Management:

• Develop employee goals;
• Perform probationary and annual employee reviews;
• Manage leave requests;
• Manage timesheets;
• Staff development and mentoring;
• Develop position descriptions, interview questions, & hiring.

Performs other related duties as required.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Minimum Qualifications:

12 mos. exp. as Network Administration Supervisor, 67135.

-Or 2 yrs. exp. as Network Administrator 3, 67133.

-Or ECNE or equivalent network certification; 12 mos. trg. or 12 mos. exp. in supervisory principles & techniques.

-Or two or more of following or like network certifications: CNE, CBE & MCP: 12 mos. trg. or 12 mos. exp. in supervisory principles & techniques.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Knowledge, Skills, and Abilities Knowledge:

• Budgeting
• Computer network hardware, software, operating systems & procedures
• Design, maintenance & implementation of large (i.e., more than 100 remote locations) networks
• Employee training & development
• Supervision principles
• Design, maintenance & implementation of networks that includes data circuits such as 56K, T1, DS3
• Network equipment including routers & switches

Skills:

• Operation of computer terminal & peripherals.

Ability:

• Deal with many variables & determine specific action
• Cooperate with co-workers on group projects
• Establish friendly atmosphere as supervisor of work unit
• Define problems, collect data, establish facts & resolve technical problems
• Obtain & maintain valid Ohio driver's license
• Respond to network emergencies on 24X7 basis
• Carry cell phone as required