Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?



We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.



Key Responsibilities:

• Responsible for the design, testing, evaluation, implementation, and support of various platforms (hardware, operating systems, software and systems tools)
• Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming.
• Implement releases, upgrades and/or changes into the environment
• Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration and tuning
• Understand technical/business requirements captured from the business units
• Analyze, design, and document platforms/systems to meet enterprise requirements
• Install, customize, maintain, test and fix operating systems and other systems software
• Configure, install, maintain, test and troubleshoot hardware systems
• Perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems
• Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership
• Provide technical support, as needed, to the enterprise
• Perform technical reviews comparing enterprise standard platform components with that of their leading industry competitors
• Collaborate with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation
• Design and document enterprise standards and procedures
• Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
• Supervise, run, and tune platforms to ensure expected availability and performance levels are achieved
• Provide on-site and on-call 7x24x365 support, as needed
• Coordinate activities with internal/external technology owners/service providers
• Plan and implement life cycle management of software and hardware
• Stay ahead of industry and technology trends
• Responsible for assisting in the design, testing, evaluation, implementation and support for various platforms of low complexity (hardware, operating systems, software, and systems tools)
• Provides consultation and direct technical support in 1 or more of the following: life cycle planning, problem management, integration or systems programming
• Assist in implementing releases, upgrades and/or changes into the environment
• Ensures platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning with minimal supervision or assistance
• Duties may include some capacity planning, workload modeling, system maintenance/administration and diagnostics
• Document industry trends

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

• BS/BA, preferably in Information Technology or Business or equivalent experience, education, or training
• Associate's degree or industry certification in an applicable IT field, in addition to two years of appropriate experience in the design/administration/support of one or more platforms; or Bachelor's degree in an IT field, in addition to one year applicable experience; or four years equivalent experience
• 2-4 years of network engineer or break/fix experience
• Must be commutable distance to Arlington Heights, IL
• Flexible to work an afternoon (shift fully onsite 3:00 PM CST to 11:30 PM CST)
• The ideal candidate will have knowledge of multiple systems (operating/integration/architecture) and programming languages/methodologies such as PowerShell, Python, or Bash
• An understanding of server and desktop-based technology, applying network systems related to enterprise view
• Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying advised as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
• Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's preferred
• Cisco CCNA, Network +, or HP Aruba certification