Network Technician

Insight Global is looking for an IT professional to provide second-tier support to end- u for PC, server, mainframe applications and hardware. Theyll handle problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. You will simulate or recreate user problems to resolve operating difficulties. You will recommend systems modifications to reduce user problems and maintains currency and high level of technical skill in field of expertise. From time to time, youll escalate more complex problems to Senior Level

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 5+ years of relevant experience as either Help Desk (Tier 1 & 2) or Service Desk (AA w/7+ yrs of relevant experience)
- BA or BS degree
Under general supervision, monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques.
Requires strong knowledge of PC/Network communications hardware/software, in a multi- protocol environment, and network management software.
Provide Tier I and II support at remote field and garrison sites
Perform server and desktop installation, basic cabling
Perform systems administration of desktop and server systems connected to local and wide area networks
Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions
Maintain and load cryptographic device and keys
Set up administrator and service accounts and maintain system documentation

Certifications:
- DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
- IAT II 8570/8140 Baseline Certification Security+ or equivalent
- Required Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals etc

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.