Description
The day-to-day*:

• Welcome and/or acknowledge each guest with a warm smile, maintained eye-contact, and a friendly, appropriate greeting;
• Effectively closing out the hotel's business day based on company's standards;
• Respond to guest complaints, requests, and emergencies in a timely and efficient manner;
• Ensure wake-up calls are appropriately entered and processed;
• Be constantly alert and vigilant to suspicious behaviors and situations;
• Supply guests/residents with accurate information about the property, its amenities, services, hours of operation, local area attractions;
• Maintain an organized, well-stocked workstation and always ensure that the incoming shift is set up for success.

Supervisory Responsibilities: n/a

Needed to be successful in this position:

• Excellent computing and math skills;
• Strong verbal and written communication skills;
• The ultimate team-player!

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Though prior experience is preferred, it is not necessary.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.

At each turn, Concord prides itself on five cornerstones: Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance:

Our Benefits (apply to Full-time Associates ONLY)

• Competitive Pay
• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
• Group Life Insurance equal to your annual salary
• 401(k) Retirement Program with company contribution - FREE MONEY!
• Discounted hotel room night program (Concord, & Marriott)
• Verizon Wireless discount - save up to 18% off your billing a month with our partnership with Verizon

Concord Hospitality earned the recognition of Gr eat Place to Work ® as well as recent acknowledgement of Great Places to Work for millennials, and for women!

Proud to be an EEO employer M/F/D/V and maintain a drug-free work environment.

* Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.