NON IT Customer Support, Client Service

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service, Client Support

Location: Columbus OH

Duration: 6 Months Contract

Pay Range is $19 to $20/hr. on W2

Job Description:

• Primary Responsibilities: Establish and maintain effective relationships in order to deliver world class service to our clients. Handle incoming phone calls from financial advisors and branch employees related to Retirement Services. Utilize various internal and external resources and tools to provide information and resolve issues. Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research. Meet team and department service goals as established by MSSN management.

Skills required: Attention to detail, Ability to multi-task and manage time effectively. Ability to establish and maintain positive client relationships.

• Ability to diagnose and solve problems creatively, Ability to recognize and diffuse potential issues and/or difficult interactions
• Excellent communication (written and oral) and listening skills.
• Desire and ability to learn quickly and apply knowledge to various situations
• Bachelors degree or minimum 2 years financial industry experience Skills desired: Experience related to retirement products preferred, but not required. Current or past Series 7 preferred, but not required. Bachelor degree preferred

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.