Personal Lines - Client Services Analyst

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Start your journey with usThe Cincinnati Insurance Companies' Personal Lines Operations department is currently seeking a client services analyst to develop test matrices and test cases that are applied during user acceptance testing for the PLD Diamond system.

Salary: The pay range for this position is $50,000-$55,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be Ready To:

• offer analysis of system requirements and specification documentation
• rate and execute test cases that require self-direction, creativity, and system knowledge
• document defects discovered through test execution
• validate defects have been resolved
• research system problems and issues
• analyze data and reports
• communicate effective system workflows or processes to users
• be an advocate for the agents' workflow and business interests
• identify and research trends and issues among system users

Be Equipped With:

• technical aptitude
• personal lines knowledge including coverages, forms, practices and processes
• data analytics skills
• strong written and oral communication skills
• attention to detail
• has excellent customer service and communication skills
• is team oriented
• takes initiative
• has strong decision making, logical thinking and judgement skills
• demonstrated experience with Microsoft® Excel
• working knowledge of Agile/Scrum practices

You've Earned: bachelor's degree preferred; will consider an associate's degree with previous Personal Lines insurance experience

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.