Job Description

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents and ensuring children receive the support they need and deserve.

Performs moderately complex case initiation, docket coordination, legal support, or other Child Support Program technical support and assistance work. Child Support Technician may serve as Team Lead and assist in training others. Provides a high level of customer service at all times. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Child Support Technicians (CSTs) perform case initiation, docket coordination, legal support, or other Child Support Program technical support and assistance work. CSTs may assist in training others and provide a high level of customer service at all times. CSTs gain valuable legal support experience and are part of a collegial team dedicated to supporting Texas children and families.

Opens cases on the Texas Child Support Enforcement System (TXCSES); checks for duplicate cases, assesses cases to determine case type, validity and completeness of information; requests missing information or documents; forwards cases to the appropriate Child Support Officer (CSO)

Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed.

Coordinates, schedules, and monitors paternity tests; processes and distributes test results

May serve as a Notary Public

Enters, retrieves, and updates child support case information on TXCSES

Monitors TXCSES and other computer databases to identify new or updated locate information

Verifies locate and employment information using all available sources

Performs money-handling duties to process child support payments

Prepares routine or periodic reports

Researches court orders

Responds to routine telephone inquiries concerning child support cases

Opens, sorts, and distributes incoming mail and documents

Maintains file room

Assists with conducting seminars and interviewing custodial parents to gather additional information about absent parents

Scan and index documents

Review and maintain child support virtual files for accuracy in the Enterprise Content management (ECM) repository

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity



Qualifications:

Education: Graduation from high school or equivalent

Education: Completion of two years (sixty credit hours) from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, complex clerical, customer service, secretarial.

Skill in using a computer for word processing and data entry/retrieval

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 5%

Typing at 30 words per minute (typing test is required at time of interview)

PREFERRED QUALIFICATIONS

Skills: Proper use of punctuation, sentence structure, grammar, and spelling

Other Language: Ability to proficiently read, write, and speak Spanish

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER