Job Description

GENERAL DESCRIPTION

Performs highly complex (senior-level) research and analysis of child support payment processing information for the Office of the Attorney General (OAG) Child Support Payment Processing Section. Work involves reviewing, planning, developing, and implementing specialized payment research strategies; developing monitoring plans between the State Disbursement Unit, other financial institutions, and Payment Processing; and limited participation in contract development, contract award, contract implementation and contract monitoring activities. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL POSITION FUNCTIONS

Initiates and reviews moderate to highly complex financial adjustments that come from morning mail, proxy mailboxes, direct inquiries, and internal requests

Conducts research and analysis of child support payment processing information; reviews and resolves banking and deposit discrepancies as well as unidentified and undistributed collections, identifying fraudulent activity, coordinating non-sufficient fund prosecution, and payment reconciliation discrepancy cases referred for moderately to complex adjustments, and similar payment problems using the child support master file, child support orders, other legal documents and other computer databases; complies with federal laws, state rules, regulations, and agency policy

Participates in program planning, contract management, contract development, contract award, and contract implementation of methods to improve the processing of child support collections for the State Disbursement Unit (SDU) and within the Payment Processing section; prepares detailed and comprehensive reports of findings and recommendations

Develops, prepares, and assists in implementing procedural or policy changes; ensures procedures for each job function and task are documented; identifies weaknesses in existing policy and procedures; provides training and technical assistance to section staff, other child support staff, and/or state and federal officials on Payment Processing policies and procedures

Initiates and responds to highly complex telephone and written inquiries from field offices, customers, counties, and employers regarding child support financial issues, recoupments, and payroll hold calls; communicates with field offices, counties, banks, employers, Texas Comptroller of Public Accounts, and other states to identify and correct child support payment problems

Collaborates with programmers, analysts, SMEs, and/or project management during design and development of program initiatives; assists in the preparation of administrative reports, studies, and specialized research projects

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity



Qualifications:

MINIMUM QUALIFICATIONS

Education: Graduation from high school or equivalent

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: administration, business, Child Support Program, financial processing, government, or planning

Experience: Five years of full-time experience working in the following (or closely related) fields: administration, business, Child Support Program, financial processing, government, or planning

Experience in accounting or auditing in a high volume, automated payment processing operation, including some supervisory duties

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS

Experience in accounting or auditing in a high volume automated payment processing operation

Experience with the TXCSES financial system

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER