* Issue quotes, process orders, research parts by utilizing company data bases

* Provide professional customer support via telephone and email

* Communicate with clients regarding orders and follow-up with clients throughout their order process via email or phone (will discuss quotes on products or re-ordering parts needed for the machinery that the customer already has)

* Issue return orders and process incoming returns from clients

* Update inter-company P.O excel file

* Daily monitor of any new shipment from our parent company or any local supplier

* Update customer service and management of delays, changes in production schedules, offer/look for alternatives if available

* Daily monitor of any shipment in transit in order to secure that the shipments arrive at the destination the quickest possible (check status, verify possible delays, solve customs' issues,)

* Support Parts Manager with other clerical and administrative support as requested

* Pick, Pack and ship packages of parts to clients

* Assist with inventory audits

* Assist other departments as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience
- 5+ years of experience in Customer Service/Office Management (written and over the phone)
- Strong Microsoft Excel/data entry experience (Vlookups and Pivot tables are a plus)
- Computer knowledge (must know how to type and enter receiving info into the computer -- need to be proficient with Excel, Word and Outlook)
- Attention to detail and willingness to learn!

Nice to Have Skills & Experience
- SAP/ERP similar system
- Fluent in Spanish (speaking and writing)
- Experience issuing quotes
- Shipping/Receiving experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.