OFFICE OPERATIONS ASSOCIATE

Introduction

The Wisconsin Department of Children and Families (DCF), Division of Milwaukee Child Protective Services (DMCPS), Quality Operations Bureau is currently recruiting to fill an Office Operations Associate position in Milwaukee, WI. DCF offers great benefits , personal growth opportunities and work-life balance as a State of Wisconsin employee; and the intrinsic reward associated with serving the children and families of Wisconsin. To learn more about DCF's complete compensation package, please visit our Total Rewards Calculator!

The State of Wisconsin continues to follow necessary health and safety protocols for COVID. Please visit Division of Personnel Management Coronavirus - COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.

DMCPS works with families to ensure the safety and well-being of children. With its many community partners, DMCPS provides services to families in crisis that help keep children safely in the home. When it is necessary, DMCPS looks to foster and adoptive families to provide appropriate temporary and permanent homes for children who cannot live with their parents.

This position is headquartered at our DMCPS Office ( 635 N 26th St, Milwaukee, WI 53233) . This is a full-time onsite position, five (5) days per week. Employees need to report to the 635 N 26 St., Milwaukee, WI office on their first day for onboarding and orientation.

Come see why DCF is such a great place to work!

DCF is committed to the important work of helping children, youth and families become safer, more secure and progress down the road to true independence. For more information about DCF, visit our website at http://dcf.wi.gov/

Position Summary

This position is responsible for providing support to DMCPS staff and managers. This position requires writing and critical thinking skills, program knowledge, and the ability to support a variety of DMCPS staff, contracted partners and the public. Attention to detail and the ability to complete tasks efficiently and independently is required. The ability to interact effectively with complex government administration, individuals, and groups, in a systematic manner to accomplish specific tasks and assignments is essential. This position requires the ability to respond to DMCPS staff, contracted partners, and the public accurately and appropriately while exercising tact, discretion, and maintaining confidentiality. Key responsibilities include providing program assistance, administrative support, and assisting with office operations.

This position will provide administrative support to the Division of Milwaukee Child Welfare Bureaus/Sections (Initial Assessment Bureau, Quality Operations, Access, Professional Development and/or Office of Legal Counsel) as needed. Strong skills in written communication using standard English grammar and punctuation, desktop word-processing software (e.g., Word), e-mail (e.g., Outlook), and potentially PowerPoint. A basic level of knowledge of computer software, including MS office suite and database systems is a requirement of this position. Particularly, basic level experience with spreadsheets (i.e. data entry into current spreadsheet, understanding of basic tools functions, such as primary arithmetic functions, to manipulate and manage data), is necessary in this position.

This position's primary role is to oversee 21 DMCPS vehicles by monitoring and efficiently documenting the use and mileage daily, accurately tracking sign in/out logs related to staff usage of vehicles and equipment; ensuring vehicle keys are accounted for; following a maintenance schedule to maintain the interior and exterior of the vehicles and also independently monitoring vehicle service needs; effectively communicating with service providers to initiate and facilitate necessary repairs. This position is also responsible for the tracking of the above information in various databases and producing data reports.

This position requires a valid WI Driver's License.

For a complete copy of the position description Click here

Salary Information

The classification title for this position is Office Operations Associate. The starting salary is $20.02 per hour ($41,641) depending on qualifications. Pay for current State of Wisconsin employees will be based on the compensation plan in effect at the time of the appointment. Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment.

The pay schedule/range is 02-10. A one-year probationary period may be required.

Job Details

Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled.

Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled.

Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time

Qualifications

Minimally qualified applicants will have:

• Experience handling sensitive/confidential information and/or documentation in a professional setting.
• Experience performing day-to-day administrative support (i.e. filing, updating forms, drafting memos, maintaining/updating spreadsheets, mail merges, receiving mail, monitoring office supply inventory, assembling materials related to interviews and placements)
• Experience handling multiple directives, questions, and issues at one time from several program areas, internal departments, and customers
• Experience using spreadsheets at a basic level (i.e. data entry into current spreadsheet, understanding of basic tools functions, such as primary arithmetic functions, to manipulate and manage data)

Well-qualified applicants will have:

• Experience responding to public records requests, recordkeeping and/or filing/tracking records.
• Experience using databases or regulatory software (eWiSACWIS or similar) to research and pull program/business information for internal/external requests or customers.
• Experience handling competing priorities and meeting deadlines.
• Experience working with logistics and/or planning in the transportation industry
• Experience performing minor vehicle repairs such as changing headlights, wiper blades, etc., and scheduling vehicle maintenance and service

How To Apply

If you haven't already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if received in an e-mail, as a hard copy or a fax. Applications received after the deadline will not be accepted.

After you are logged in and are viewing the announcement, click "Apply Now." You will be asked to provide your personal information and required materials. Online applications that do not include all of the requested materials will not be considered.

A resume is required. If not submitted during the application process, your application will be disqualified. Your resume is a very important part of your application at DCF and is used during our evaluation process to determine your qualifications as they relate to the job. View instructions on developing your resume and letter of qualifications for your DCF application and what should be included in these materials.

Submitted materials will be evaluated by one or more subject matter experts and qualified applicants will be invited to participate in the next step of the selection process.

The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations to qualified applicants and employees with disabilities.

Veterans with at least a 30% service-connected disability rating should contact the HR Specialist listed in this posting regarding eligibility for consideration under the non-competitive appointment process. For a list job categories that match our positions, see our Military Crosswalk to match your skills.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the application process to apply.

Deadline to Apply

The deadline to apply is 11:59 PM on September 18, 2024. If you need assistance with the online application process, please contact, Angela Cox at 608-422-6422 or via email at angela.cox@wisconsin.gov . Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.