Office Services Assistant

General Information

Office(s): Winston-Salem, NC

Department: Office Services

Date Published: 23-Jul-2024

Salary Type: Non-Exempt

Description & Requirements

Womble Bond Dickinson seeks an Office Services Assistant for their Winston-Salem office. This position provides entry level basic operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated duplication tasks, ships and receives product and supplies, sorts, distributes and handle incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of office services equipment. Makes off-site pick-ups and deliveries in a proficient and timely manner. May perform one or more of the following at entry level: bindery, QC and final check, housekeeping, file services, message center services, etc.

RESPONSIBILITIES:

• Operate high volume copy machines; performs binding and finishing work

• Ensure convenience copiers are working; performs routine maintenance repairs

• Maintains records for management and inventory purposes

• Distribute office supplies, fax transmissions and mail as designated

• Utilize accounting devices as directed to ensure accurate charges

• Respond to and coordinate all service calls

• Deliver work as requested

• May travel between buildings

• Perform courier services

• Answer customer questions

• Ship materials as needed

• Scan and upload documents to electronic format

• Provide daily backup receptionist coverage including answering phones, greeting clients and visitors

• Prepare offices for new personnel

• Set up and breakdown conference rooms, maintain cleanliness of kitchen/break room/common areas, place meal orders, load/unload dishwashers and other housekeeping duties

• Assist attorneys and support staff on various projects and events

• Perform other duties as needed

REQUIREMENTS:

• Must have high school diploma or GED

• Some related customer service experience is preferred

• Requires a valid driver's license and dependable mode of transportation with minimum levels of auto insurance coverage due to frequent travel/courier services to other offices and/or client/attorney residences or offices

• Working knowledge of basic office equipment

• Basic knowledge of Outlook, Microsoft Word, Microsoft Excel and imaging software

• Ability to work independently and flexibly to complete projects

• Ability to determine correct method and materials for safely shipping items

• Ability to comprehend instructions concerning mail delivery

• Possess troubleshooting and problem solving skills

• Possess ability to read and comprehend written technical information

• Possess excellent customer relations skills and excellent verbal communication skills

• Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature; may be exposed to frequent paper cuts from handling of paper and opening of boxes

• Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents

• Makes daily telephone/in-person contact with customers, employees, managers, vendors and repair persons

• Dealing with tight deadlines and quick turnaround times imposes high stress levels

• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 75 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs

• Able to work in other WBD offices/locations as needed/assigned

An Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer.

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