Onboarding and Training Specialist

Summary

This position is located in the Special Operations Division of the District of Columbia Superior Court. The Onboarding and Training Specialist serves as the subject matter expert for the deployment, creation, and management of role-based training materials, online learning tools, onboarding oversight, and standardization of business practices and operation procedures across Superior Court divisions and offices.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

United States Citizens or individuals lawfully admitted for permanent residency or authorized by the United State Citizenship and Immigration Service to work in the United States.

Duties

Brief Description of Major Duties:

• Collaborates with Superior Court divisions and offices to standardize business processes and operating procedures.
• Researches, develops, and implements systems and tools to monitor compliance with established onboarding and role-based training standards within Superior Court. Shares feedback on new employees' progress with Superior Court managers.
• Designs, develops, and maintains role-based training and onboarding materials derived from business processes and standard operating procedures.
• Develops PowerPoint presentations, Excel spreadsheets, eLearning materials, and other relevant training resources.
• Facilities supervisory role-based "train-the-trainer" and development programs for Superior Court supervisors.
• Maintains and manages eLearning content and digital platforms to ensure accurate functionality, troubleshooting issues, and monitoring utilization.
• Assesses onboarding and role-based training needs through surveys, interviews, focus groups, and collaboration with managers.

Requirements

Conditions of Employment

• Background and security investigation are required.
• A probationary period of one (1) year must be successfully completed.

1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
4. List of three (3) professional references

Qualifications

Minimum Qualifications: High School Diploma or GED plus eight (8) years of administrative experience supporting a major program or agency operation. Two (2) years must be in a position requiring data collection, analysis, and reporting; researching, analyzing, interpreting, or drafting business process documents; and developing, updating, and standardizing enterprise-wide training materials.

Must possess strong critical thinking skills, ability to problem solve, exceptional attention to detail, excellent oral and written communication, and customer service skills.

Knowledge of instructional design and/or ability to effectively utilize tools such as Case Management Systems, Captivate or another eLearning tool, and Microsoft Office Suite (e.g., PowerPoint, Excel, Teams)

Education Substitution:

Associate degree plus six years (6) years of administrative experience supporting a major program or agency operation. Two (2) years must be in a position requiring data collection, analysis, and reporting; researching, analyzing, interpreting, or drafting business process documents; and developing, updating, and standardizing enterprise-wide training materials.

Bachelor's degree plus four years (4) years of administrative experience supporting a major program or agency operation. Two (2) years must be in a position requiring data collection, analysis, and reporting; researching, analyzing, interpreting, or drafting business process documents; and developing, updating, and standardizing enterprise-wide training materials.

Master's degree plus two (2) years of experience in a position requiring data collection, analysis, and reporting; researching, analyzing, interpreting, or drafting business process documents; and developing, updating, and standardizing enterprise-wide training materials.

Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required. If you are selected for the position, a criminal history records check will be conducted.

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Education

To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/.

Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

Please note there is a mandatory one year probationary period for all new court employees.

All required information must be received by the vacancy announcement closing date.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  This is not a federal position.
  
  The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.
  
  Please click on the following for more information about these benefits:
  
  http://www.opm.gov/Insure/health/enrollment/new_employees.asp
  
  The DC Courts leave policy is as follows:
  
  Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service, this increases to six (6) hours biweekly, and at 15 years it increases to eight (8 )hours biweekly. Most military, federal, and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.
  
  Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four (4) hours of sick leave biweekly. This leave can be accrued without limit.
  
  In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.

Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.

You may preview questions for this vacancy.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  This is not a federal position.
  
  The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.
  
  Please click on the following for more information about these benefits:
  
  http://www.opm.gov/Insure/health/enrollment/new_employees.asp
  
  The DC Courts leave policy is as follows:
  
  Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service, this increases to six (6) hours biweekly, and at 15 years it increases to eight (8 )hours biweekly. Most military, federal, and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.
  
  Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four (4) hours of sick leave biweekly. This leave can be accrued without limit.
  
  In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  1. Resume
  2. Completed Vacancy Questionnaire
  3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
  4. List of three (3) professional references
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.
  
  Agency contact information
  
  C. Adams
  
  Phone
  
  202-879-4223
  
  Fax
  000-000-0000
  Email
  
  jobs@dcsc.gov
  
  Address
  
  District of Columbia Courts
  
  Moultrie Building
  
  500 Indiana Avenue, NW
  
  Washington, District of Columbia 20001
  
  United States
  
  Next steps
  
  Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
4. List of three (3) professional references


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.

Agency contact information

C. Adams

Phone

202-879-4223

Fax
000-000-0000
Email

jobs@dcsc.gov

Address

District of Columbia Courts

Moultrie Building

500 Indiana Avenue, NW

Washington, District of Columbia 20001

United States

Next steps

Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request