Operations & Administrative Support Analyst

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Take your Career to New Heights with the Unemployment Insurance Command Center Division!

Are you interested in supporting people through change? Do you thrive in fast-paced, challenging, and highly collaborative work environments? Do you have an eye for detail and enjoy analyzing information to solve problems? The Command Center Division Personnel & Operations section is looking for an organized, highly engaged, and customer-centric analyst to join our team.

As the Operations & Administrative Support Analyst , you will play a pivotal role in driving our department's operations forward. Your key responsibilities will include:

• Leading Change Management: Focus on the people aspect of change, helping employees understand, commit to, and embrace new initiatives with minimal disruption to business operations, ensuring changes are successfully sustained.
• Project Management & Cross-Department Collaboration: Manage multiple projects, utilizing SharePoint for collaboration and workflow optimization. Work closely with various teams across the department and engage with staff at all levels while handling multiple assignments, some with tight deadlines.
• Personnel, Procurement, and Facilities Management: Oversee personnel processes, manage procurement activities, and support facilities-related needs, ensuring all resources are aligned with operational objectives.
• Employee Engagement Activities & Personnel Transactions Oversight: Lead initiatives that drive employee engagement and oversee the preparation and submission of personnel transaction packages, ensuring accuracy, compliance, and alignment with organizational goals.
• SharePoint Administration & Administrative Evaluations: Manage SharePoint sites, ensuring data integrity and accessibility. Evaluate administrative functions, including digital library management, travel coordination, facilities, and equipment, providing recommendations for improvement where necessary.
• UI Branch Liaison Support: Assist in coordination with departmental support organizations, including the Business Operations Planning and Support Division (BOPSD) and Information Technology Branch (ITB), to address facilities and IT support needs.
• Documentation and Compliance: Ensure the timely completion of required documentation and recommend actions that enhance the overall efficiency and effectiveness of the division's operations.

What We're Looking For

We are seeking a dynamic and resourceful Operations & Administrative Support Analyst who excels in communication, collaboration, and multitasking. The ideal candidate will possess the ability to build strong relationships and manage multiple priorities in a fast-paced environment.

We're looking for someone who:

• Communicates Clearly and Effectively : You have strong verbal and written communication skills, and you can present complex information in a clear, concise manner to various audiences.
• Builds Positive Relationship s: You are skilled at establishing and maintaining collaborative relationships with team members, management, and external business partners, ensuring alignment and a cooperative work environment.
• Excels at Multitasking : You have experience managing multiple assignments simultaneously, balancing priorities, and meeting deadlines without compromising quality.
• Is Detail-Oriented and Organized: You possess exceptional organizational skills and pay close attention to detail to ensure accuracy and compliance in all personnel and operational activities.
• Is a Problem Solver: You are proactive in identifying challenges and developing effective solutions that support operational efficiency and team success.

Why Join Us?

Joining our team as an Operations & Administrative Support Analyst means becoming part of an organization that values innovation, collaboration, and professional growth. We are committed to fostering a supportive and dynamic work environment where you can make a meaningful impact.

Here's why you should join us:

• Meaningful Impact: You'll play a crucial role in shaping the success of our operations, ensuring that our personnel and resources are optimized to meet strategic goals.
• Collaborative Culture: You'll work alongside passionate professionals from diverse backgrounds in a collaborative environment where your ideas and contributions are valued.
• Challenging and Rewarding Work: You'll have the opportunity to tackle complex challenges and manage multiple priorities, making each day dynamic and rewarding.
• Commitment to Innovation: We are always looking for ways to improve and evolve, and we welcome team members who are excited about bringing new ideas and perspectives to the table.

If you're looking to be part of a forward-thinking team where you can grow professionally while making a real difference, this is the place for you!

You will find additional information about the job in the Duty Statement .

Working Conditions

Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
This position is located in Downtown Sacramento at the EDD Central Office, 800 Capitol Mall, Sacramento, CA 95814. This office is conveniently located near a light rail station.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
• STAFF SERVICES ANALYST

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-453292

Position #(s):
280-355-5393-733

Working Title:
Operations & Administrative Support Analyst

Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,855.00 - $7,327.00 A

Shall Consider:
STAFF SERVICES ANALYST
$3,749.00 - $4,698.00 A
$4,059.00 - $5,081.00 B
$4,868.00 - $6,093.00 C

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Work Shift:
8:00am - 5:00pm

Work Week:
Monday - Friday

Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Who We Are
We are a small group of supportive and dedicated individuals who are passionate about delivering quality products and services. In this role, you will have the opportunity to lead projects, facilitate meetings, utilize your analytical skills, and gain a deep understanding of the division's operations and personnel section. Our mission statement is "Taking care of the people by supporting and improving the process with technology and innovation."
About the Command Center Division Personnel & Operations Section
The Command Center Division Personnel & Operations Section plays a critical role in ensuring the effective functioning of the Command Center and its associated operations. Our team leads the management of personnel administration, project coordination, and operational readiness by leveraging tools like SharePoint for efficient collaboration and information sharing. We ensure that the right resources and personnel are deployed effectively, at the right time, with the support and tools they need to perform optimally. We are a vital unit dedicated to ensuring the seamless coordination of human resources and operational logistics. Our goal is to enhance operational efficiency and employee engagement by streamlining project workflows, coordinating logistics, and fostering a collaborative environment. Through a focus on professionalism, adaptability, and cross-functional teamwork, we ensure seamless operations and the achievement of mission-critical objectives across the division.

Department Website: http://www.edd.ca.gov

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Associate Governmental Program Analyst Bulletin
Staff Services Analyst Bulletin

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/23/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department
Mail In Address
Attn: Job Control #453292
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento , CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department
Drop Off Address
Attn: Job Control #453292
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento , CA 95814

08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required.
  Please see "Statement of Qualifications Requirements" section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• The incumbent should have the ability to reason analytically, work well under pressure in a fast-paced work environment with rapidly changing priorities to meet quick deadlines and work independently as well as cooperatively in a team environment.
• Ability to gain and maintain the confidence and cooperation of others, including various levels of management.
• Superior organizational skills, background in personnel management, and willingness to assume other duties as necessary.
• The incumbent should be dependable, possess excellent written and oral communication skills, and have expertise in Microsoft Word, Excel, Visio, and Outlook.
• The candidate must possess a high degree of initiative, use good judgment, the ability to keep information confidential, and have good attendance habits.
• Prior knowledge and familiarity with hiring and personnel procedures are desirable.

Benefits Benefit information can be found on the CalHR website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Maggie Gaytan
(916) 886-3143
Margarita.Gaytan@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview. The SOQ should be typed and not more than two pages in length, not less than 12-point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page.
SOQ must be numbered and completed in the exact order the following questions are presented:

• Describe how your work experience and education qualifies you for the role and responsibilities of this position based on the desirable qualifications. Please provide two specific examples.
• Describe a situation in which you collaborated with leadership, employees, and internal and external stakeholders to provide effective customer service. Please provide two specific examples.
• Describe your background, experience and training as it relates to developing and writing materials such as organizational charts, timelines, or policies and procedures. Please provide two specific examples.

We ask that you do not use Artificial Intelligence when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.