Life - Associate Customer Service Representative

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Start your journey with us

The Cincinnati Life Insurance Company is seeking associate customer service representatives to contribute to our mission of innovating and creating a superior customer experience. This position is based at our Headquarters in Fairfield, Ohio. Once in-office training is complete, hybrid work options may be available, empowering associates to work from home several days a week.

Associate customer service representatives play a key role in our company's long-term success by providing exceptional service, problem resolution, and operations and administrative support to our policyholders and field representatives.

Starting pay: The pay range for this position is $17.00 - $18.00 hourly. Pay is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• provide outstanding customer service
• handle 50-60 incoming calls daily with ease
• process changes on existing insurance policies, including policy changes, conversions, reinstatements and exchanges
• process trades, withdrawals, loans, electronic fund transfers and registration changes on existing contracts
• communicate effectively with team members, internal customers and management to coordinate case work and resolve processing issues
• participate and contribute to team meetings or special tasks and assignments

Be equipped with:

• effective critical thinking and problem-solving skills
• strong verbal and written communication skills
• commitment to driving an industry-leading customer service experience
• comfort navigating across multiple technology platforms
• the ability to work effectively within a fast-paced team environment
• willingness to pursue continuing education, such as accredited insurance classes and exams (ex. LOMA) and MAPS certification

Bring education and experience from:

• a high school education
• one to two years of experience in a customer service focused role

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.