UPMC Corporate Administrative Services is hiring a Operations Logistics Specialist Associate to join our team! This role will work the hours of 11:00 PM to 7:00 AM on Monday, Tuesday, Wednesday, Thursday and Friday each week. After training has been completed and goals have been met, the role will have the ability to work from home.

The role serves as a 24/7 principal contact to handle incoming complex, routine, and emergent operational needs for Facilities, Engineering and Maintenance across all UPMC hospital campuses, senior living facilities, and other non-hospital-based locations. This position will utilize multiple CMMS applications and a matrix of communications tools to ensure data consistency, timely resolution, and facilities management support to protect and promote the safety of patients, staff, and visitors to UPMC in a manner that reflects the organizations mission and values.

Do you have prior experience in a call center and are good with computers? If so, this could be the next step in your career. Apply today!

Responsibilities:

• Act as the primary facilities operations contact to handle routine and emergency customer requests, following established CMMS data and process standardization and Best Practice protocols.
• Provide CMMS and technical support to front-line facilities maintenance staff (both mobile and PC-based) for data entry, work request inquiries, and staff availability.
• Ensure operational safety and integrity by fielding internal and external facilities emergencies, including but not limited to vertical transportation failures and entrapments, pneumatic tube system failures, system alarms, Mobile
• View temperature alerts, utility outages, condition alerts, floods, inclement weather, etc.
• Preserve CMMS work order data integrity to enable time charge accuracy, labor productivity, track asset downtime, and capture cost recovery information.
• Maintain constant and detailed communication with a hybrid team of on-site and remote co-workers to ensure accurate and timely response to operational needs.
• Exhibit professionalism, flexibility, and conscientiousness in every customer interaction to foster an environment that reflects UPMCs core values and promotes patient safety and satisfaction.
• Standard Responsibilities
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

Qualifications:

• High School Diploma or equivalent is required.
• Advanced technological skills and proficiency in Microsoft Office programs with a typing ability greater than 45 wpm required.
• Completion of the following UPMC courses via the Learning Catalog upon one year of employment in this role: Dealing with Difficult Customers DEI 101
• One (1) year experience working in a call center or collaborative office setting required.
• Demonstrable analytical skills with the ability to think quickly and respond appropriately under stressful and/or emergency situations while preserving data integrity and process execution is required.
• Must possess a combination of compassion, decision making, and teamwork skills; ability to multi-task and communicate efficiently and effectively via telephone and online chat in a fast-paced environment.
• Knowledge related to basic maintenance and facilities operations preferred.
• Opportunity for on site, hybrid, or fully remote work available.

Licensure, Certifications, and Clearances:
Act 34 Criminal Clearance

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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