We are currently looking for a Full Time Operations Manager to join our Riverstar team.

Summary:

Responsibilities:
* Manages the casino assets of shift worked
- Investigates and resolves all monetary discrepancies
- Witnesses top prize pay outs when high limit pay outs occur
- Conducts departmental audits to ensure compliance regulations are followed and concerns addressed
* Assists all casino areas with daily operations as compliance regulations require
* Support and/or maintain a safe, secure and healthy work environment by establishing, following and enforcing standards and procedures and by complying with policies, procedures and regulations
- Conducts visual audits of facility
- Communicates potential safety or facility maintenance concern to respective management team
- Responds to safety concerns using sound judgment in addressing concerns
* Remain current on all barred individuals and take appropriate action if individual is in the facility
* Completes facility operations-focused projects as directed by senior facility management
* Assists with orientation, special activities and training on specific procedures, tasks or equipment
* Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
* In a timely manner, assists in resolving customer and employee complaints not resolvable by subordinates by listening, investigating and answering questions
* Participates in job candidate interviewing and selection process
* Interviews and selects job candidates
* Conducts hire, separation, and performance reviews of subordinates
* Maintains confidentiality, security, and integrity of data and information
* Participates in performance improvement activities to measure, assess and improve the quality of assigned work area
* Performs all other duties as assigned
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Must possess knowledge of Poker room games
* Class II and III gaming and management issues
* Organizational and time-management
* Communicates verbally with team, departments, guests and management
* Writes effective communications with team, departments, guests and management

Skills:

Experience:
Essential:
* 4 years directly related experience with management

Nonessential:
* 3 years directly related experience

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Participation in Fast Track Leadership Training program
* Pass gaming background check
* CN Core Leadership Level 2
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* Casino
* May work where cigarette smoking occurs
* Sitting up to 50% of shift
* Standing up to 100% of shift
* Walk up to 100% of shift
* Pass pre-employment drug test