Operations Supervisor | Full-Time | PPL Center

Allentown, Pennsylvania

Employer: AEG
Industry: Facility Operations/Event Staff
Salary: Competitive
Job type: Part-Time
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Overview

The Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Sr. Event Manager and the Event & Guest Services Manager.

This role will pay an hourly wage of $18.25.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Remove 9/20/2024

Responsibilities
  • Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces.
  • Interview, select, train, coach, evaluate, and discipline part time staff. Position will deliver a termination with approval.
  • Provide staff training for all employees and temporary workers.
  • Deliver and follow up on Performance Improvement procedures on a timely basis.
  • Ensure staff is working safely and are aware of proper safety guidelines.
  • Lead/coordinate staff training and safety programs.
  • Mentor/coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion, work with Human Resources as required.
  • Assist or lead planning, directing, coordinating and review of work plans for facility operations.
  • Review and understand event documents to forecast staffing and equipment needs for all arena events.
  • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations/improvements.
  • Oversee, monitor changeover and housekeeping crews, provide team support as required.
  • Schedule appropriate changeover and housekeeping crew for a large group of employees accurately and efficiently and adjust/notify employees of updates/changes as necessary.
  • Maintains departmental equipment; notify Sr. Operations Manager when repairs are needed.
  • Provide excellent customer service to internal and external clients to provide a positive employee climate.

Qualifications
  • High school diploma or equivalent
  • Two (2) or more years' experience in an operations position in an arena, convention center, public assembly facility or similar location; with knowledge of set up/housekeeping and event coordination.
  • An advanced degree in Facility Management or related field may be substituted for years of experience.
  • Basic computer skills in a Windows format including typing, data entry and email.
  • Advanced computer skills and experience with MS Word, Outlook, Excel preferred.
  • Ability to effectively lead a team and manage in a fast paced, high pressure environment
  • Knowledge of OSHA standards/requirements; OSHA 10 certification preferred.
  • Forklift certification or ability to acquire within 90 days of employment
  • Possess superior interpersonal, communication, and leadership skills.
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Self-motivated and excellent organizational skills
  • Possession of a valid Driver's License preferred
  • Ability to work independently and as part of a team
  • Ability to work long hours including a varied schedule of days, nights, weekends and holidays
Created: 2024-06-25
Reference: 2084616
Country: United States
State: Pennsylvania
City: Allentown
ZIP: 18105

About AEG

Founded in: 1994
Number of Employees: 28000

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