Operations Support Manager

To refine this PM position description, we would like to suggest a candidate with a support service background i.e., an Operations Support type of project manager. This resource is a crucial link between the Support, Professional Services, and Technology teams, requiring patience, effective communication, coordination, cross-functional collaboration, and problem-solving skills. Be proactive to learn the Firco Insight product and its many moving parts is important. Taking ownership and driving all activities related to customer deployment, incoming issues for technology resolution, and vulnerabilities remediation. This is a contract position with the opportunity to convert full time. The hourly rate for this role is between $65-79/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Operations manager or support management experience with PM responsibilities

Experience managing scrum teams

Release management experience

Devops

Nice to Have Skills & Experience

Cybersecurity certifications are nice to have but not required

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.