Operator, Tesla Security Operations Center (GSOC)

Tesla is seeking a dynamic and agile individual to support the ever evolving and growing global business. As part of Tesla's Global Security Operations Center team, this contributing role is responsible for assessing, troubleshooting, and triaging inbound emergency and routine callsfor security support. The ideal candidate has a bias for action, is trustworthy, and consistently demonstrates excellence.
Reporting to a higher level manager, this position has a diverse set of responsibilities hybridizing that of a security operator, business intelligence and threat analyst, and customer service representative.They will regularly communicate with stakeholders and must be comfortable making independent judgements when time is of the essence. This role in based in Fremont, CA and has an in-person requirement.


Responsibilities

• Coordinate with security teams and other partners during emergency and routine events; dispatching external agencies when required both local and globally
• Conduct investigative video or other investigative reviews and provide reports
• Monitor all systems used within the operation and triage/escalate alarms or alerts accordingly
• Monitor open-source and other intelligence gathering tools to identify potential threats to Tesla and its assets
• Author and distribute emergency or business critical advisories/alerts including; risk assessments for travel, geographic market, escalating events, natural disasters, threat assessments, and other events as deemed of business interest
• Support the travel team with travel safety monitoring, secured transportation arrangements, and high-risk travel coordination

Requirements

• 2+ years of experience in physical security operations, risk management, loss prevention, emergency preparedness or law enforcement
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus
• Demonstrates an independent problem-solving analytical mindset
• Must be able to obtain a security license, valid driver's license required, travel as required and have flexibility to work evenings andweekends as needed
• Familiarity as an end user with various security systems and technologies; video management/review systems, electronic access control, emergency notifications, alarms, and standard office software
• Ability to remain calm, appropriately trigage/multi-task, and handle high stress situations in a fast-paced environment

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$17.60 - $45.54/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.