Patient Access Coordinator (FT Night) ER Registration Einstein Montgomery Jefferson Health

Full Time-Sunday through Thursday 11p to 7a-- Einstein Montgomery East Norriton Campus

Primary Function:

• Registering and scheduling patients for office visits and surgical procedures as ordered by referring physicians (generally via telephone)
• Informing patient and/or physician staff of the proper preparation and instructions for the tests ordered, and any pre-certs required
• Prepare patients for outpatient services by ensuring full registration has been completed which creates a patient number to be used for charging, billing purposes and begins a medical record for documentation of medical care and treatment
• Maintain effective communication with physician offices and ancillary departments within the hospital
• Answering telephone as needed and relays messages to appropriate individuals
• Staying up to date on all policy and procedure changes
• Participating in performance improvement and QA activities
• Answer a high volume of calls, while providing excellent customer service
• Schedule appointments for caller accurately and efficiently, to create a registration with information that is accurate and complete both for the medical needs of the patient and to meet all necessary requirements to ensure that the account can be billed timely and paid promptly
• Assisting with questions/issues, assist with requests to block department schedule
• Assist with the upkeep and maintenance of policy and procedures
• Recognize data integrity fail points, communication breakdowns and procedural deficiencies amongst staff and processes and recommends changes/improvements based on errors, patient, physician and departmental feedback
• Evaluate unusual circumstances of appointment scheduling and determine the course of action to be taken
• Assist supervisor with other duties as required
• Other duties as assigned

Qualifications

Full Time-Sunday through Thursday 11p to 7a-- Einstein Montgomery East Norriton Campus

Education/Training/Experience:

• 3-5 years of Patient Access or Patient Accounting experience required
• 1-3 years of those experience in a lead role preferred
• Knowledge of medical
• Call center telephone experience preferred
• Significant computer experience required
• Working knowledge of hospital scheduling system (Cerner) preferred
• Customer Service experience required
• Excellent verbal skills to communicate in a professional and courteous manner with patients, physicians, various Medical Center Staff members and Insurance company personnel to provide the highest quality of service
• Above average interpersonal skills
• Excellent independent and innovative reasoning skills
• Above average analytical skills for problem solving
• Works with management to develop process improvements
• Excellent problem-solving skills are essential, as decisions and judgment utilized by the coordinator impact on the overall operations

Must be able to adapt quickly to constantly changing conditions and successfully assimilate these changes in their job performance

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.