Patient Care Coordinator - Access Center Sports Med

Summary:
Administratively coordinates and monitors the patient throughout the patient experience including: scheduling of appropriate appointments, documentation, and insurance coordination in a fast-paced, busy Virtual Call Center Environment setting.

Coordinator will be the first-line administrative contact for patient, while providing concierge-like service and access. They are expected to provide timely services to patients wishing to schedule appointments or needing assistance with their care.

Position Responsibilities:

• Responsible for making and scheduling future patient appointments and performing a variety of tasks related to the scheduling of clients to receive services ordered by medical service providers.
• Assists patients by determining needs, scheduling or canceling appointments, or referring to correct staff person.
• Provides professional customer service by obtaining and verifying necessary demographic and insurance information.
• Maintains and update current information on physician schedules ensuring that patients are scheduled properly.
• Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for front desk & billing.
• Obtains insurance information and documentation.
• Works closely with clinical staff in coordinating and scheduling appointments.
• Accurately documents patient accounts of all actions taken.
• Assists with logistical and/or clerical problem resolution related to the patients' appointments.
• Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments.
• Enters data and documentation in patient health database, as well as practice logs.
• Prepares task logs of daily activity as requested by management.
• Provides administrative support to clinical team as needed regarding correspondence, patient record, and documentation.
• Interacts professionally with other employees, customers and suppliers.
• Works effectively as a team contributor on all assignments.
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and management.
• Maintains strictest confidentiality, adhering to all HIPA guidelines/regulations.
• Maintains regular and punctual attendance.
• Provides professional customer service to patients.
• Completes additional projects and duties as assigned by manager.
• Follows protocols as outlined by management.
• Reports directly to Access Center Supervisor.

Required Education:
High School Diploma or equivalent required.

Prefer a graduate of a medical assisting program.

Training/Certifications/Licensure:

Current Medical Assistant certification preferred.

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