Location:Santa Barbara Professional Center -224 Santa Barbara BlvdCape Coral FL 33991

Department: Revenue Cycle Admin

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary

Assists customers with inquiries within a high volume call setting while providing an exceptional customer experience and complaint resolution. Offers credit counseling to resolve self-pay balances, makes monthly payment agreements and post payments while exploring various discount opportunities. Provides knowledge of insurance processing at both a claim and guarantor level. Processes accounts for bad debt placement or legal collection action. Acts as a patient advocate by evaluating medical debt to determine financial need and assist with Medicaid enrollment, financial assistance or other state and federal programs. Processes patient correspondence received by mail, lockbox, email and My Chart. All duties are performed for both professional and facility accounts.

Requirements

Educational Requirements

Degree/Diploma Obtained
Program of StudyRequired/
Preferredand/or
High School Diploma or Equivalent
Required

Experience Requirements

Minimum Years Required
Area of ExperienceRequired/
Preferredand/or
1 Year
FinancePreferredor
1 Year
HealthcarePreferred

State of Florida Licensure Requirements

Licenses
Required/
Preferredand/or

Certifications/Registration Requirements

Certificates/Registrations
Required/
Preferredand/or

Data entry skills, general computer skills, typing of 15 wpm, customer service skills, communication, spelling and interpersonal skills, and teamwork abilities. Must have ability to operate office equipment (phone, fax, copier).

US:FL:Cape Coral