Patient Intake Coordinator - Fort Worth, TX

Location: Fort Worth, TX

Duration: Contract-to-Hire (Eligible for permanent position after four months based on performance and attendance)

Schedule: Monday to Friday, 8:30 AM - 5:30 PM

Dress Code: Business Casual

Pay Rate: $18.00/hour

Job Summary:

We are seeking a detail-oriented and highly organized Intake Coordinator to join our team. This role is crucial in managing referrals, processing orders, and ensuring accurate data entry. The ideal candidate will thrive in a fast-paced environment and demonstrate strong multitasking abilities, exceptional customer service skills, and proficiency with computer systems. This role requires taking a high volume of calls daily.

Key Responsibilities:

1. Referral Processing (30%)
   
   • Process incoming referrals and route them for sales supplies delivery.
   • Stay updated on third-party payor regulations and requirements.
   • Notify relevant department personnel when referrals do not meet financial criteria for acceptance.
2. Customer Contact and Documentation (20%)
   
   • Serve as the main point of contact for inquiries related to pricing, reordering supplies, and shipping.
   • Provide billing records for insurance claims.
   • Submit necessary paperwork to Medicaid and managed care organizations (MCOs) for prior authorizations.
3. Issue Resolution and Tracking (5%)
   
   • Address routine product or service issues, resolving them or referring them to the appropriate department.
   • Track and document all customer complaints and incomplete orders.
4. Insurance Verification and Database Management (5%)
   
   • Verify insurance coverage monthly and update the database accordingly.
   • Obtain benefit eligibility information and prior authorization from third-party payors.
   • Log prior authorizations and review Certificates of Medical Necessity (CMNs).
5. Supply Preparation and Notification (5%)
   
   • Prepare patient supply tickets daily for durable medical equipment (DME), pharmacy medications, and supplies.
   • Notify the appropriate personnel upon completion.
6. Data Integrity Monitoring (35%)
   
   • Monitor and maintain data integrity across computer systems.
   • Process orders from physicians for new patients, start the intake process, and follow up throughout the process.
   • Manage approximately 400 orders per month in a high-paced environment.

Job Requirements:

• Previous intake experience in a high-volume phone role.
• Proven strong job tenure and reliability.
• Experience with insurance processes and documentation.

Soft Skills and Attributes:

• Multitasking: Ability to manage multiple tasks efficiently and effectively.
• Fast Learner: Quick to adapt to new systems and processes.
• Stress Resilience: Comfortable and effective in high-stress environments.
• Strong Computer Skills: Proficient in using computer systems for data entry and management.

Application Process: Interested candidates should submit their resume (PDF preferred). Please make sure that the resume being submitted shows most accurate job history and has your correct contact information so we can reach out to you to schedule a phone screen, if interested.