Patient Scheduling Representative Contact & Call Center -
Raleigh, North Carolina
Employer: WakeMed
Industry: Administrative/Clerical
Salary: Competitive
Job type: Full-Time
About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Position Information:
The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling including managing inbound and outbound communication working work queues selecting correct appointments and entering demographic and insurance information. As a liaison to patients the community and healthcare professionals this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative works in a call center handling in-bound and outbound communication coordinating with clinical staff in the physician practices/outpatient services and completing task-based functions. The Patient Scheduling Representative works in a high-volume fast-paced metrics-driven environment.
Experience Requirements:
1 Year Customer Service Preferred
Education Required:
High School Diploma or Equivalent Required
Licensure/Certification Requirements:
Not Applicable
Hours of Work:
8:00a - 4:30p, M-F
Weekend Requirements:
No Weekends
Call Requirements:
none
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Position Information:
The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling including managing inbound and outbound communication working work queues selecting correct appointments and entering demographic and insurance information. As a liaison to patients the community and healthcare professionals this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative works in a call center handling in-bound and outbound communication coordinating with clinical staff in the physician practices/outpatient services and completing task-based functions. The Patient Scheduling Representative works in a high-volume fast-paced metrics-driven environment.
Experience Requirements:
1 Year Customer Service Preferred
Education Required:
High School Diploma or Equivalent Required
Licensure/Certification Requirements:
Not Applicable
Hours of Work:
8:00a - 4:30p, M-F
Weekend Requirements:
No Weekends
Call Requirements:
none
Created: 2024-08-22
Reference: 58677
Country: United States
State: North Carolina
City: Raleigh
ZIP: 27617
Similar jobs:
-
Call Center Sales Retention Rep (Forest Point)- $18 per Hour Plus Commission & Incentives
SPECTRUM in Charlotte, North Carolina💸 $18 per hour -
Call Center Sales Retention Rep (Forest Point) - $18 per Hour Plus Commission & Incentives
SPECTRUM in Charlotte, North Carolina💸 $18 per hour -
Call Center Sales Retention Rep (Sardis Road) - $18 per Hour Plus Commission & Incentives
SPECTRUM in Charlotte, North Carolina💸 $18 per hour -
Supervisor Administrative Support - Outpatient Psychiatry - Call Center Team
unc health care in Chapel Hill, North Carolina💸 $20.88 - $30.02 per hour -
Call Center Sales Business Retention Rep (Sardis Rd) - $18 per Hour Plus Commission & Incentives
SPECTRUM in Charlotte, North Carolina💸 $18 per hour -
Revenue Cycle Financial Representative- Customer Service Call Center
unc health care in Chapel Hill, North Carolina💸 $18.20 - $25.86 per hour -
Call Center - Bilingual Spanish
Progressive Insurance in Fayetteville, North Carolina💸 $20.25 per hour -
Call Center - Bilingual Spanish
Progressive Insurance in Raleigh, North Carolina💸 $20.25 per hour -
Call Center Operator - Food & Nutrition Services
Vidant Health in Greenville, North Carolina -
Call Center Sales Business Retention Rep (Sardis Rd) (Bilingual Spanish) - $18 per Hour Plus Commission & Incentives
SPECTRUM in Charlotte, North Carolina💸 $18 per hour -
Call Center Operator - Food & Nutrition Services
Vidant Health in Greenville, North Carolina -
Patient Insurance Representative -Contact & Call Center
WakeMed in Raleigh, North Carolina -
Call Center Sales Business Outbound Rep - $18 per Hour Plus Commission & Incentives
SPECTRUM in Charlotte, North Carolina💸 $18 per hour -
Call Center Sales Business Retention Rep - $18 per Hour Plus Commission & Incentives
SPECTRUM in Charlotte, North Carolina💸 $18 per hour -
Revenue Cycle Financial Representative-Customer Service Call Center
unc health care in Chapel Hill, North Carolina💸 $18.20 - $25.86 per hour -
Call Center - Bilingual Spanish
Progressive Insurance in Greensboro, North Carolina💸 $20.25 per hour -
Call Center Quality Manager
Piper Companies in Morrisville, North Carolina💸 $110000 - $135000 per year -
Call Center - Bilingual Spanish
Progressive Insurance in Winston Salem, North Carolina💸 $20.25 per hour -
Revenue Cycle Financial Representative-Customer Service Call Center
unc health care in Chapel Hill, North Carolina💸 $18.20 - $25.86 per hour -
Call Center Sales Business Outbound Rep - $18 per Hour Plus Commission & Incentives
SPECTRUM in Charlotte, North Carolina💸 $18 per hour