Supervisor Administrative Support - Outpatient Psychiatry - Call Center Team

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

This position provides direction and supervision to a large group (ten or more) of administrative teammates responsible for incoming calls and messages for new patient referrals and return patient scheduling (Psychiatry Call Center Team). The Admin Support Supervisor maintains appropriate staffing for the team including candidate selection, counseling, scheduling, and distributing workload. Employees in this class are considered experts within the area of assignment and provide assistance to both subordinates and other staff. This position collaborates with other department leaders to establish efficient workflows and problem-solve existing challenges.

Responsibilities:

1. Ensures all staff are properly trained. Provides on-the-job training and identifies broader training needs that may be addressed with formal training for the team.
2. Establishes team goals that connects to departmental goals and objectives. Develops workflows through collaboration that supports goal objectives and measures the outcome with clear metrics.
3. Establishes priorities within the team supervised, establishes work schedules, organizes and directs the flow of work. Adjusts individual assignments to meet the needs of the team and department.
4. Provides input to departmental budget process and monitors to ensure fiscal accountability.
5. Resolves work problems utilizing operational, technical, and program knowledge. Serves as primary resource for employees with regard to problems, interpretation and application of policies and procedures.
6. Reviews work of subordinates, productivity reports, Cisco Finesse metrics to ensure that the quality and quantity of work performed meets internally established goals for timeliness and to determine areas for improvement.
7. Suggests and participates in quality improvement initiatives for the team and the department.

Other Information

Education Requirements:
• High School diploma or GED
Licensure/Certification Requirements:
• No licensure or certification required.
Professional Experience Requirements:
• Four (4) years of clerical or administrative experience
• If Bachelor's degree, two (2) years of clerical or administrative experience required
• If Associate's degree, three (3) years of clerical or administrative experience required
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: SOM Psychiatry

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $20.88 - $30.02 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.