Patient Serv. Coord. III

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Primary Care division is committed to working with patients and their families to help them take an active and educated role in their treatment. We are focused on disease prevention through risk assessment, education, preventative action, appropriate specialized care, and early diagnosis and treatment. The practice promotes a collaborative and innovative environment, with an emphasis on effective communication, organized priorities, task completion, and patient confidentiality.

The Patient Services Coordinator III - Operations Support, works under the supervision of the Practice Manager and is responsible for handling the administrative operations that support the practice. This role also provides coverage for patient-facing roles in a high-volume, ambulatory setting.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Administrative

• Works collaboratively with patients, staff, clinicians, and managers to determine needs and solve problems.

• Provide administrative support to providers, including correspondence on behalf of physicians.

• Notifies leadership of any issues with the environment, computers, printers, or office equipment.

• Assists in training and orientation of new coordinators and staff.

• Performs all duties and responsibilities of a Patient Service Coordinator I and II.

• Other tasks as assigned.

Operations Support

• Resolves returned referrals in a timely manner.

• Manages and works the order-based scheduling work queue.

Patient Care Support

• Managing work queues, referrals, and Patient Gateway message

Financial

• Possesses general knowledge of HMO, managed care, and other third-party insurers.

• Verifies insurance coverage and alignment with the correct PCP.

Qualifications

EDUCATION:

3- 4 years of related experience preferably in a healthcare setting. Undergraduate or Associates degree preferred

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

• Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures.

• Ability to effectively manage day-to-day operational tasks. Adeptly establish priorities. Is flexible to accommodate changes in priorities.

• Demonstrates initiative, continually strives to enhance the credibility of department. Takes ownership and responsibility for work and behavior.

• Ability to solve problems and resolve complex issues on behalf of providers and patients.

• Ability to conceptualize situations. Appropriately seeks guidance and direction.

• Ability to appropriately evaluate all aspects of a situation and to independently make appropriate and timely decisions.

• Excellent interpersonal and communication skills and a good command of English language.

• Exceptional customer services skills.

• Knowledge of computer applications necessary. (word processing, electronic mail, Internet, and other office management systems).

EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.