Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Practice Access Coordinators to join the MGH - Outpatient Physical Therapy Team as a Practice Service Coordinator.

Are you the type of person who excels at thinking on your feet, using good judgment and driven to provide excellent customer service? Do you value developing relationships with patients? Do you enjoy managing several tasks at once and solving problems creatively? Do you feel pride in a job well done?

If so, this may be the position for you.

What: Practice Service Coordinator (PSC), a position responsible for greeting patients, processing co-pays and exceptional schedule management for a dynamic therapy practice. PSCs make future appointments for patients, ensuring that the physical and occupational therapists schedules are full. This is a great opportunity for someone who enjoys interacting with patients and being a part of a large team oriented practice in a brand new facility. Candidates should have the flexibility to deal with problems as they arise and to quickly create and adjust to new priorities as needed.

Why: Both patients and therapists sometimes run into scheduling problems and need someone to help move appointments to make the most efficient use of everyone's time. That's why candidates must be able to manage several tasks at once, use good judgment to solve problems creatively and understand that accountability for these responsibilities rests with the candidate.

When: We have a per diem opening for a qualified applicant, meaning only those individuals with a proven track record of exercising good judgment, managing several tasks at once, and handling constantly changing priorities in a positive, professional environment.

Where: Our state-of-the-art Physical Therapy practice is located at the MGH Waltham campus.

Qualifications

Prior experience providing schedule/patient management in support of multiple clinicians is essential. Thorough knowledge of Epic system modules and/or appropriate computer skills to acquire knowledge. Demonstrated ability to work independently with limited supervision, to resolve issues and attention to detail. Excellent and effective interpersonal and communication skills. Exceptional organizational skills, flexibility to manage multiple tasks and ability to prioritize large workload. Reliable/dependable work history with proven abilities of initiative, and proactive problem solving.

High School diploma required. Bachelor's Degree in Business or related filed preferred. Minimum of 3 to 5 years of related experience in an ambulatory medical practice a plus.

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.