Patient Service Coordinator (Johns Hopkins Hospital)

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Johns Hopkins Hospital in Baltimore, MD is hiring for a Patient Service Coordinator (PSC).

Schedule:

• Monday - Friday
• 8:00am - 4:30pm
• Weekend rotations

Pay Rate: $21-$22

Requirements

• The Patient Service Coordinator will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter.
• Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins.
• Accurately and completely enters scheduling information into computer system within the agreed upon time frame according to departmental guidelines.
• Consistently coordinates appropriate patient visits between various departments according to departmental guidelines.
• Regularly fills all vacancies due to cancellations with new appointments according to departmental guidelines.
• Consistently correctly assigns patient history number immediately upon check-in.
• Consistently stamps laboratory test requisitions, history sheets, encounter forms, and professional fee sheets with patient's name according to departmental guidelines.
• Interviews patients and/or family members via telephone, prior to the scheduled appointment according to departmental guidelines.
• Consistently greets and interviews patient and family members to obtain or verify complete and accurate registration information.
• Accurately describes procedures to new patients according to departmental guidelines.

Qualifications

• Minimum of a high school diploma or equivalent is required.
• Requires proficiency on multi-line telephone, computer, copier, calculator, fax machine, all computer systems including scheduling, registration, billing, order communications, EPR, Application Xtender and charge capture, etc.
• Knowledge of business, insurance and/or medical terminology
• Previous experience in the healthcare environment is required.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.