At Johns Hopkins Hospital we offer an excellent Benefits Package, to include:

• Affordable healthcare
• Paid Time Off (PTO) and company paid holidays
• Tuition Assistance
• Life and disability insurance
• Opportunities for career development
• Employee discount program - travel, tickets, dining and more!

Patient Service Coordinator Position Summary:

The Patient Services Coordinator IV is responsible for training, leading, motivating team members and assisting management by serving in the "lead" role and functioning as a group/team mentor and resource liaison.

Patient Service Coordinator Key Accountabilities:

• Manage complex multi-payer insurance verification and benefits eligibility procedures, obtaining and completing documentation for pre-certification and referral/authorizations, assessing patient financial liability and scheduling, registering and billing patients.
• Clear understanding of the revenue cycle and professional competence in reviewing and securing all appropriate financial resources for patients to maximize reimbursement to the Health System.
• Serve as a team member of the receivable processing unit, this position also requires operating knowledge of payer contracts and computer systems at affiliate locations.
• Highly proficient with insurance verification/benefits eligibility procedures and have extensive knowledge of pre-certification and claims processing.

Work Hours: FT, Day shift, 40 hrs/wk, wknd work required

Work Location: Columbia, MD

Patient Service Representative Qualifications:

• A.A. degree or equivalent required. B.A. degree preferred.
• Five (5) years of relevant work experience in medical office, hospital, medical call center or similar customer service environment.
• Extensive medical insurance processing, admissions and/or insurance experience required.
• Familiar with multiple payer's insurance verification and pre-certification guidelines.
• Working knowledge of payer's billing and collection practices.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.