Patient Service Representative - Access Center REMOTE

Waterboro, Maine

Employer: Maine Medical Center
Industry: Clerical/Administrative Support
Salary: Competitive
Job type: Full-Time
Summary
  • Position Summary
    • The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general Access call center duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies. This position is remote after onsite training in Maine.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • Education: High school diploma or equivalent preferred.
    • License/Certifications: N/A
    • Experience: Previous medical office and customer service experience.
    • Knowledge of customer service principles and techniques.
    • Excellent professional judgment and decision-making skills.
    • Excellent communication, interpersonal and customer service skills
    • Ability to communicate calmly and clearly over the phone.
    • Skill in using computer programs and applications to include Epic and Groupcast.
    • Skill in conflict resolution.
    • Ability to maintain confidentiality.
    • Ability to work independently and as a team member.
    • Ability to maintain a professional manner even under stressful situations.
Created: 2024-09-07
Reference: 191578
Country: United States
State: Maine
City: Waterboro

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