Patient Service Representative I
Cleveland, Ohio
Employer: University Hospitals
Industry: Rehabilitation Services
Salary: Competitive
Job type: Full-Time
Position Summary/Essential Duties:
Required For All Jobs
Qualifications:
Education:
High School diploma or equivalent.
Experience & Knowledge:
Special Skills & Equipment Knowledge:
Basic computer knowledge. ICD9 coding and medical terminology preferred.
This role encounters Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
- Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
- Representatives must use quality customer service techniques to ensure patient needs are met.
- Maintain professional interpersonal skills with patients, physicians and co-workers.
- Supports department operations as needed.
Required For All Jobs
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications:
Education:
High School diploma or equivalent.
Experience & Knowledge:
- Min of 1 year related experience as a Secretary/Receptionist required.
- Customer service experience preferably in the medical field.
- Typing skills.
- Excellent verbal/communication skills.
- Detail oriented.
Special Skills & Equipment Knowledge:
Basic computer knowledge. ICD9 coding and medical terminology preferred.
This role encounters Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Created: 2024-06-04
Reference: 2400013G
Country: United States
State: Ohio
City: Cleveland
ZIP: 44135
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