Patient Services Coordinator II
Revere, Massachusetts
Employer: Massachusetts General Hospital(MGH)
Industry: Customer Service
Salary: Competitive
Job type: Full-Time
MGH Broadway Primary Care - Revere, MA
Work Hours:
Monday, Tuesday, Thursday and Friday 8:30am-5pm; Wednesday 10:30am - 7pm
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Qualifications
QUALIFICATIONS:
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Work Hours:
Monday, Tuesday, Thursday and Friday 8:30am-5pm; Wednesday 10:30am - 7pm
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Ability to perform all duties and responsibilities of a Patient Services Coordinator, Level I, as well as:
- Performs all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
- Assists in the orientation and training of new staff, to front desk procedures and best practices.
- Provides support and information to providers to problem-solve and manage complex administrative patient issues.
- Performs the daily management of the billing through EPIC.
- Understands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients regarding managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification
- Understands financial services and self-pay resources and provides patients with information as needed
- Triages and manages telephone calls, utilizing courteous customer service skills. Ensures that calls and/or messages are directed to and received by provides and support staff.
- Maintains confidentiality and privacy consistent with HIPAA guidelines
- Completely performs, and is a resource regarding, all revenue enhancement activities including, but not limited to, registration verification, co-payment collection, cash management, etc.
- Schedule patient appointments and create referral shells for specialty visits. Schedule diagnostic testing and requests prior authorization as required.
- Enroll patients in Patient Gateway
- Coordinates, tracks and decrements referral appointments appropriately
- May handle inventory maintenance and the ordering of supplies
Qualifications
QUALIFICATIONS:
- High School diploma or GED Equivalent required
- Administrative experience (preferably in a Healthcare setting) required
- Knowledge of computer skills necessary to use appropriate modules of EPIC, electronic medical record modules, US Bank and Microsoft Outlook.
- Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail.
- Ability to work independently, as well as in a team environment.
- Excellent and effective interpersonal and communication skills.
- Knowledge of spreadsheets and database systems
- Good command of English language including some medical terminology
- Ability to prioritize work
- Demonstrates ability to problem solve and functions as a resource to other members of the team, and resolve complex issues on behalf of the providers and patients.
- Demonstrates in-depth understanding of managed care and all other pertinent insurance/medical coverage.
- Demonstrated understanding of disaster protocols to include fire, safety and code calls, pursuant to the mandatory training requirements outlined by MGH and JCAHO guidelines.
- Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Created: 2024-09-11
Reference: 3304391
Country: United States
State: Massachusetts
City: Revere
Similar jobs:
-
Environmental Health and Safety Coordinator - Clinical & Support Services
Brigham & Women's Hospital(BWH) in Boston, Massachusetts -
Human Services Coordinator I - Westfield
MASS in Northampton, Massachusetts -
Patient Services Coordinator
Martha's Vineyard Hospital (MVH) in Oak Bluffs, Massachusetts -
Patient Access Services Coordinator/Per-Diem
Cooley Dickinson Hospital (CDH) in Northampton, Massachusetts -
Patient Services Coordinator-II, 20 Hours Day Shift
Salem Hospital in Beverly, Massachusetts -
User Services Coordinator
Massachusetts Institute of Technology in Cambridge, Massachusetts -
Student Financial Services Coordinator
Bay Path University in Boston/Hybrid, Massachusetts -
Fleet Services Coordinator, Bedford, Massachusetts, KBED
General Dynamics Corporation in Bedford, Massachusetts -
Patient Services Coordinator III
Massachusetts General Hospital(MGH) in Boston, Massachusetts -
Coordinator Pricing and Promotional Services
Peapod Digital Labs in Quincy, Massachusetts -
Patient Services Coordinator I
Salem Hospital in Salem, Massachusetts -
Patient Services Coordinator - Per Diem
Nantucket Cottage Hospital (NCH) in Nantucket, Massachusetts -
Patient Services Coordinator III
Massachusetts General Hospital(MGH) in Boston, Massachusetts -
Patient Access Services Coordinator - 40hrs/Day Shift
Cooley Dickinson Hospital (CDH) in Northampton, Massachusetts -
Patient Services Coordinator Per Diem
Martha's Vineyard Hospital (MVH) in Oak Bluffs, Massachusetts -
Patient Services Coordinator
Comprehensive Cancer Centers of Nevada in Lawrence, Massachusetts -
Human Services Coordinator II
MASS in Brockton, Massachusetts -
Health Unit Coordinator, Emergency Services
Cape Cod Healthcare Inc. in Falmouth, Massachusetts -
Patient Services Coordinator III
Massachusetts General Hospital(MGH) in Danvers, Massachusetts -
Patient Services Coordinator - 24 hrs/week
Nantucket Cottage Hospital (NCH) in Nantucket, Massachusetts