Summary

As a Patient Service Intermediate (PSI) with Michigan Medicine, you will use a variety of clerical, computer and interpersonal skills. We'll work with you to master our electronic medical record (MiChart) and scheduling systems (Cadence).

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Obtain insurance approvals for Adult & Pediatric Cancer & Non-Cancer Infusion Services.
• Review patient benefit level in order to determine cost share out of pocket expense for upcoming procedure and infusions services.
• Communicate with patients their cost share expectations and collect pre-payment for services.
• Verify and update patient demographic and insurance information as needed
• Provide Insurance Verification for coverage changes.
• Manage daily work queues
• Incorporate and practice Lean principles into daily work
• Function as a collaborative and contributing team member
• Demonstrate outstanding customer service skills
• Schedule new and return complex, adult non-cancer infusion appointments, determining appropriate clinic and utilizing scheduling guidelines and informational tools
• Answer high volume phone line
• Work closely with Clinical Teams to provide an ideal patient experience
• Initiate telephone triage inbasket notes; document according to specified clinic standards.
• Complete routine referrals

Required Qualifications*

• High School Diploma or GED
• Must have minimum of 3-4 years of experience
• Candidates for this position must be dependable and team oriented.
• Mi-Chart experience
• Familiarity with Insurance & authorizations
• Knowledge of basic medical terminology.
• Familiarity with medical billing
• Prior experience performing complex scheduling
• Must exhibit professional behavior at all times
• Demonstrates active listening, written, verbal and information technology skills.
• Ability to multi-task and produce high quality work in a timely, accurate, and efficient manner
• Demonstrates excellent attendance record and ability to work independently
• Financial counseling experience for healthcare patients.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

248209

Working Title

Patient Services Intermediate - Sign-on bonus

Job Title

Patient Services Intermediate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Infusion Core

Posting Begin/End Date

6/18/2024 - 6/20/2024

Career Interest

Healthcare Admin & Support