Patient Services Representative II - Wound Center

Erie, Pennsylvania

Industry: Hospital

Salary: Competitive

Job type: Full-Time

UPMC welcomes your application to join our team as a Patient Services Representative II! This position offers day shifts hours from 7am - 3:30pm, with no weekends or holidays required. Apply today to join a great team and receive a robust Totals Reward package!!

Responsibilities:

Coordination of Personnel and Functions: Oversees front office staff daily, attends relevant meetings and training, and provides new staff training while serving as a lead resource. Conducts update meetings, verifies bank deposits, maintains supply inventory, and monitors error reports. Troubleshoots process issues, attends customer relations training, and collaborates with the manager for all tasks.
Registration: Gathers and verifies patient demographics, financial, and guarantor information. Accurately updates and revises patient information in the scheduling/financial system. Confirms insurance coverage, validates guardianship, explains payment policies, collects payments, and ensures patient confidentiality.
Telephone Responsibilities: Answers and manages phone calls with a focus on customer service. Greets callers, returns calls, takes and relays messages, transfers medical concerns to clinical staff, and schedules or adjusts appointments based on availability and criteria.
Administrative/Office Support: Processes and reconciles co-payments and service payments, reviews financial error reports, and generates letters and faxes as directed. Completes patient checkout, schedules follow-ups, and maintains accurate financial records.
Customer Service: Confirms and directs patient appointments, resolves issues or escalates to the Manager if necessary, respects patient privacy, and explains payment policies. Collects payments and maintains accurate deposit records.
Secondary Duties: Reports ill patients to nursing staff/providers, coordinates supply orders, scans medical records, manages mail distribution, completes referrals, and performs additional assigned duties including charge entry.

Qualifications:

Required:

High School diploma or equivalent
Minimum of two years' experience as a Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant in an ambulatory or outpatient care setting
Proficiency in computer use, including keyboarding and medical terminology knowledge

Preferred:

Experience with Electronic Medical Records (EMR) and registration/scheduling systems.
Knowledge of Medicaid, Medicare, and private insurance plans.
Familiarity with insurance verification systems.
Previous team leader or supervisory experience.
High level of accuracy and attention to detail.
Strong organizational and communication skills.
Ability to work independently in a fast-paced environment.
Medipac and EPIC experience

Licensure, Certifications, and Clearances: