Patient Services Representative
Harrisburg, Pennsylvania
Employer: UPMC Senior Communities
Industry: Physician Services
Salary: Competitive
Job type: Full-Time
Join our team of Life Changers!
UPMC is hiring a Full-Time, Patient Service Representative to support the office in Harrisburg.
This position is day shift, and manager will discuss specific hours during interview.
No holidays or weekends!
We are seeking to recruit an individual with exceptional customer service abilities and previous scheduling experience.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
Qualifications:
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is hiring a Full-Time, Patient Service Representative to support the office in Harrisburg.
This position is day shift, and manager will discuss specific hours during interview.
No holidays or weekends!
We are seeking to recruit an individual with exceptional customer service abilities and previous scheduling experience.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Qualifications:
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances: - Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-09-13
Reference: 6365855988
Country: United States
State: Pennsylvania
City: Harrisburg
ZIP: 17101
About UPMC Senior Communities
Founded in: 1893
Number of Employees: 110000
Website: https://www.upmc.com/
Career site: https://careers.upmc.com/
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