Patient Services Representative

Harrisburg, Pennsylvania


Employer: UPMC Senior Communities
Industry: Physician Services
Salary: Competitive
Job type: Full-Time

Join our team of Life Changers!

UPMC is hiring a Full-Time, Patient Service Representative to support the office in Harrisburg.

Hours are Monday-Friday 8:00am-4:30pm or 8:30am-5:00pm

No holidays or weekends!

We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.

Our office prides itself on a creating a work environment that is positive and friendly!

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

This position may have 5% of travel to an office in Mechanicsburg. Manager can discuss further during interview.

Responsibilities:
  • Help patients navigate the healthcare system by providing clear and understandable instructions.
  • Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
  • Schedule or connect patient to resources to schedule for ancillary services at checkout
  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  • Promote MyUPMC patient portal and assist patients in registration when applicable
  • Collect copayments and any other applicable patient payments at the point of service
  • Provide a warm greeting for all patients
  • Register patients in Biometrics (fingerprint recognition) program and explain benefits
  • Confirm and/or update patient registration information at checkout
  • Appropriately distribute / triage phone calls to other areas and / or clinical providers
  • Schedule follow-up appointments within the practice at checkout


Qualifications:

  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.
    Licensure, Certifications, and Clearances:
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Created: 2024-09-13
Reference: 6365856005
Country: United States
State: Pennsylvania
City: Harrisburg
ZIP: 17101

About UPMC Senior Communities

Founded in: 1893
Number of Employees: 110000


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